Director Of Operations

DIRECTOR OF OPERATIONS
Convenience Store & Fuel Retail
Lafayette, Louisiana

Base Compensation Based on Experience + Up to 20% Annual Performance Bonus

Our client, a growing convenience store and fuel retail business, is seeking an experienced Director of Operations to lead multi-location operations throughout Louisiana. Based in Lafayette, this field-based leadership role offers the opportunity to strengthen store performance, develop management talent, and help integrate new locations as the business expands.

This is an excellent opportunity for a current multi-unit convenience store or fuel retail leader who enjoys hands-on operations and wants a meaningful role in shaping a growing company’s systems, team, and culture.

COMPENSATION AND BENEFITS

• Base compensation commensurate with experience

• Annual performance bonus of up to 20%

• Comprehensive benefits, including medical, dental, vision, and life insurance

• Short- and long-term disability and AD&D coverage

• Company vehicle

• Covered fuel and business travel expenses

• Paid time off and additional company benefits

KEY RESPONSIBILITIES

• Lead store and district financial performance, including sales, gross margins, labor, shrink, inventory, expenses, and profitability.

• Maintain a strong field presence through regular store visits, operational audits, and direct support for store leadership.

• Recruit, coach, develop, and hold Store Managers and General Managers accountable for results.

• Oversee staffing, scheduling, customer service, merchandising, promotions, food service, and daily store execution.

• Manage retail fuel performance, including pricing execution, gallons sold, margins, deliveries, reconciliation, and inventory variances.

• Strengthen cash, inventory, lottery, and asset-protection controls and investigate significant discrepancies.

• Ensure compliance with applicable fuel, environmental, food service, alcohol, tobacco, lottery, SNAP/EBT, and safety requirements.

• Coordinate facility and fuel equipment maintenance, manage vendors, and minimize operational downtime.

• Identify opportunities to increase sales, improve margins, reduce expenses, and strengthen profitability.

• Support new location evaluations, store transitions, management recruitment, and integration of company operating procedures.

• Develop scalable processes and build a culture of accountability, integrity, and customer service.

QUALIFICATIONS

• Currently serving in a multi-unit leadership role within convenience store, gas station, or travel center operations.

• Minimum of 3 years of successful multi-unit management experience.

• Minimum of 5 years of total experience in convenience stores, gas stations, or travel centers.

• Demonstrated responsibility for store-level P&Ls and financial performance.

• Strong knowledge of fuel operations, merchandise margins, inventory, shrink, labor management, and cash controls.

• Proven ability to recruit, develop, and lead Store Managers.

• Strong analytical, organizational, communication, and problem-solving skills.

• Valid driver’s license and willingness to spend the majority of working time in the field, with frequent travel throughout Louisiana.

• Experience opening, acquiring, converting, or integrating convenience store locations is highly preferred.

• Familiarity with underground storage tank and environmental compliance, POS and back-office systems, and fuel equipment is preferred.

WHY JOIN THIS TEAM?

Help shape a growing business while taking ownership of operational results. This position offers direct involvement in expansion, the opportunity to build a strong management team, and a leadership scope expected to grow as the company adds locations.

Equal Opportunity Employer