Call Center Registered Nurse; Part Time

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Call Center Registered Nurse (Part Time) (2339226)

Call Center Registered Nurse (Part Time) - 2339226

Explore opportunities with LHC Group, a leading post‑acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring.

Connecting. Growing together.

• Receive calls from patients and/or family members and respond appropriately, assessing problems with a focus on high‑quality, patient‑focused, compassionate care.
• Assess patient status and intervene as indicated by the patient’s condition and established protocols.
• Document calls accurately and timely within the electronic medical records system, including processing workflow associated with the clinical record.
• Apply basic triage protocols and best practices to guide and address the needs of patients in crisis situations.
• Coordinate with the agency on‑call nurses to deliver high‑quality nursing care and schedule nursing assessments as required in a timely manner to meet the needs of patients and families.
• Ensure appropriate education regarding all updates and processes in the electronic medical record, relative state and federal regulations, documentation processes and needs, by attending mandatory educational offerings and in‑services.
• Facilitate orientation of new personnel as assigned.
• Exhibit exemplary and timely communication skills when assessing or educating patients/caregivers, performing telephone triage, or collaborating with fellow healthcare professionals.
• Serve as a consistent example of dedication to patient advocacy, customer service, integrity, and superlative nursing practice.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• Current, unrestrictive Registered Nurse licensed in all states of practice.
• Ability to work flexible hours and independently.

• Registered Nurse Compact licensure.
• 2+ years RN experience.
• 1+ years of direct patient care in a hospice, home health, or oncology setting.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far‑reaching choice of benefits and incentives.

The hourly pay for this role will range from $33.00 to $49.50 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.

United Health Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. United Health Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.

United Health Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1‑866‑566‑8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.