Quality and Care Delivery Leader

Description

Explore opportunities with LHC Group, a leading post‑acute care partner for hospitals, physicians and families nationwide. As a member of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve.

As a Home Health Clinical Triage Specialist, you will be an integral part of the interdisciplinary team and responsible for delivering high‑quality care through triage calls after hours and on holidays. Must be available to work weekends.

• Receive calls from patients and/or family members, respond appropriately, and assess problems focusing on the delivery of high quality, patient‑focused, compassionate care.
• Assess patient status and intervene as indicated by the patient’s condition and established protocols.
• Document calls accurately and in a timely manner within the electronic medical records system, including workflow associated with the clinical record.
• Apply knowledge of basic triage protocols and best practices to guide and address the needs of patients in crisis situations.
• Coordinate with agency on‑call nurses to deliver nursing care and schedule assessments as required to meet patient and family needs.
• Ensure education regarding updates/processes in the electronic medical record, state and federal regulations, and documentation processes through mandatory educational offerings and in‑services.
• Facilitate orientation of new personnel as assigned.
• Exhibit exemplary and timely communication skills when assessing or educating patients/caregivers, performing telephone triage, or collaborating with fellow healthcare professionals.
• Serve as a consistent example of dedication to patient advocacy, customer service, integrity, and superlative nursing practice.

• Current, unrestricted Registered Nurse license in all states of practice.
• Ability to work flexible hours and independently.

• Registered Nurse Compact licensure.
• 2+ years RN experience.
• 1+ year of direct patient care in a hospice, home health, or oncology setting.

Pay is based on several factors including local labor markets, education, work experience, certifications, etc. The hourly pay for this role will range from $33.00 to $49.50 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.

United Health Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

United Health Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.