EVS Quality & Performance Coordinator

Location:

Lafayette, LA. Job Type: Full-Time.

PCMS is seeking a motivated and detail-oriented Quality & Performance Coordinator to join our Operations team. This position is ideal for someone with leadership potential, housekeeping experience, quality assurance experience, or healthcare environmental services experience.

The Quality & Performance Coordinator plays a key role in ensuring our facilities consistently meet PCMS quality standards by conducting inspections, verifying training, supporting operations, resolving customer concerns, and helping facilities remain inspection‑ready every day.

• Conduct facility inspections and quality rounds to identify deficiencies before complaints occur.
• Verify new hire training and provide coaching to employees and facility leaders.
• Support daytime onboarding and employee development initiatives.
• Complete and review inspections and communicate findings to leadership.
• Perform customer walk‑throughs and maintain positive customer relationships.
• Identify recurring issues and assist leadership with corrective action plans.
• Monitor facility performance and support operational improvement initiatives.
• Assist facilities during operational challenges and help maintain PCMS White‑Glove Standards.
• Partner with Operations leadership on quality improvement projects and special assignments.

• Previous housekeeping, floor care, environmental services, or quality assurance experience preferred.
• Leadership or supervisory experience is a plus.
• Strong communication and organizational skills.
• Ability to work independently and prioritize multiple tasks.
• Comfortable using technology, including mobile apps and Microsoft Office.
• Valid driver's license and reliable transportation.
• Ability to travel between assigned facilities.
• Must successfully pass a background check and drug screen.

• Opportunity for career growth and advancement.
• Work directly with Operations and Executive Leadership.
• Be part of improving quality across multiple healthcare facilities.
• Make a measurable impact on customer satisfaction and operational excellence.
• 90‑day performance review with potential pay increase.
• Annual performance reviews and advancement opportunities.

If you're passionate about quality, leadership, and helping teams succeed, we'd love to hear from you. Apply today!