Assistant Manager

Summary

The Assistant Manager is responsible for assisting the Store Manager with overall operations and administrative duties, determining the methods and approaches necessary to accomplish the store’s goals. The Assistant Manager is knowledgeable in each product area or department, upholds policies, procedures and standards listed in the visual manual, and is passionate about outstanding customer service and promoting the merchandise. The Assistant Manager assumes supervisory control in the Store Manager’s absence and is trained in Store Manager Responsibilities.

• Assist the Store Manager in controlling the assets of Hibbett I City Gear
• Consult with the Store Manager to establish action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling
• Assume responsibility of the entire store in the absence of the Store Manager
• Assist with overall personnel recruiting, training, and evaluation
• Provide knowledge and guidance to employees and customers in all departments when necessary
• Be aware of inventory, sales statistics, and expenses to ensure profitability in all departments
• Direct staff to ensure each department’s responsibilities and standards are completed
• Keep the Store Manager informed about inventory movement and customer trends
• Ensure quality customer service is maintained
• Perform general administrative duties as needed and be trained in the Store Manager’s responsibilities
• Provide extraordinary customer service as outlined in the customer service manual, assisting customers as they enter the store and during peak periods
• Promote and sell services and merchandise provided by Hibbett I City Gear
• Uphold all company policies, procedures, and standards as listed in the operations, personnel, visual, and customer service manuals and related memos
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management of potential fraud risk

Supervises employees in the absence of the Store Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, training employees; planning, assigning, and directing work; and resolving problems.

• Experience working in a retail environment, preferably in footwear and athletic apparel
• 1-3 years of customer service experience
• Excellent interpersonal and communication skills
• Ability to work in a fast-paced environment
• Ability to assist in managing a team and achieve goals and profits
• Self-starter with initiative to take on important tasks without being asked
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Team-player with a passion for outstanding customer service and selling merchandise

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