Lead, Retail, Retail & Store Manager

About The Role

The Lead plays a pivotal role on the management team in driving performance, fostering a positive and inclusive store culture, and ensuring exceptional customer experiences at every touchpoint. This position requires a combination of hands‑on leadership, strong work ethic, operational knowledge, and a passion for cannabis education and outstanding customer service.

• Assist in training and development of the staff, building daily huddles and zone charts, and motivating the team toward achieving goals.
• Show leadership by arriving in uniform on time, creating memorable experiences for customers, and role‑modeling the company way.
• Coach staff and set standards of success for every team member.
• Assist the management team in all day‑to‑day leadership functions and store maintenance.
• Support team morale, inclusion, and professional growth; participate in store events, promotions, and team‑building efforts.
• Embodiment and promotion of the company’s core values and mission.

• Lead and assist in meeting all revenue and sales expectations and communicate critical business information to the team.
• Build and share daily huddle notes with all team members.
• Build meaningful relationships with customers and lead by example in fostering a culture of customer service.
• Participate in building a weekly competitive analysis and champion the business.
• Assist in inventory processes and reconciliation to ensure accuracy and prevent loss.
• Assist in closing procedures, including cash counting and packing nightly cash deposits.
• Actively promote sales through customer engagement, upselling, and supporting product‑knowledge development.

• Lead and assist in daily store opening and closing duties such as cash management, inventory reconciliation, and overall business operations.
• Assist participants in training from the leadership team on all day‑to‑day business functions.
• Prepare in‑store cash flow: till setting, cash handling, and cash deposit.
• Ensure adequate upkeep of the store and communicate maintenance needs to management.

• Lead and assist in creating a culture of compliance through adherence to all compliance requirements.
• Assist with all inventory processes: daily cycle count, intake, invoice management, organization, and staff training.
• Prioritize shelf stocking and keep online menus accurate by collecting necessary information from management.
• Assist in customer order fulfillment, ensuring accuracy and timeliness.
• Assist in inventory organization, disposal, and be knowledgeable on all inventory compliance processes.

• Assist with in‑store visual merchandising of products and lead training on customer journey expectations.
• Increase knowledge and awareness of sales, promotions, and leads; lead by example in customer communications.
• Lead and promote customer loyalty sign‑up initiatives.
• Build meaningful relationships with customers to ensure loyalty and repeat business.

• Meet all other leadership requirements as relayed by the store management team.
• Serve as an adaptable leader with high communication with leadership and store employees.
• Perform other duties as assigned.

• In‑depth knowledge of cannabis products, strains, and industry trends.
• Strong understanding of local and state regulations governing cannabis operations.
• Excellent leadership, communication, and organizational skills.
• Ability to travel to multiple locations per week.
• Strong written and verbal communication skills.
• Positive attitude and flexibility.
• Microsoft Suite experience.
• Familiarity with POS systems, Dutchie, METRC, or other cannabis‑specific software preferred.
• Strong cash‑counting skills.
• Strong organizational skills.

We are committed to building a diverse team and an inclusive environment for all. We are an Equal Opportunity Employer; all hiring decisions are based on qualifications, merit, and business needs.

If you require a reasonable accommodation to participate in the application or interview process, please notify us by replying to your application confirmation email or contacting your recruiter directly.