Customer Sales and Service Representative

Position Summary

Assist customers with needed parts, interacting extensively to clarify their needs, research and recommend parts, provide quotes, and take orders. Actively create new and add‑on sales and generate leads for Outside Sales. Responsible for providing sales support and services to original equipment manufacturers (OEMs), industrial companies, heavy equipment customers, etc. where fluid power is utilized. Experience in dealing with automation products, i.e. – actuators, air valves, compressors, and a mechanical background highly recommended.

• Process customer orders and quotes for various products and value‑added services through email or phone inquiries.
• Answer delivery inquiries, follow up on purchasing and receiving of a specific product, checking availability of stock, back‑order status, vendor schedules, and shipping dates.
• Works from worksheets, inventory lists, part number files and related information in order to assist customers. Gather information as to costs, discounts, stock availability.
• Expedite order inquiries, checking the status of orders, following up on back orders, and lost orders. Will investigate defects, damages, and incorrect shipments. Follow‑up on status of in‑house repairs.
• Assist walk‑in customers on their product needs through identification, technical support, and order processing.
• Monitors customer returns as required, including investigating the cause and recommending or approving reshipment or credit, and processing necessary paperwork.
• Will seek and grow opportunities to increase business and account base by qualifying and opening new business accounts utilizing sales techniques to add‑on sales, up‑sell, and provide professional customer service.
• Able to efficiently and professionally service sales accounts and maintain a history profile of what was discussed with the customer in organization systems.
• Will maintain and develop good customer relationships. Continuously strive to develop and maintain customer rapport and satisfaction.

• Ability to learn and apply new information quickly.
• Assertive team player with positive attitude, high energy level, and ability to establish rapport and build relationships with current and potential customers.
• Must have a clear, pleasant, and professional speaking voice for over the phone sales and communication.
• Experienced in tele sales or outside sales, or a combination of the two.
• Product knowledge of fluid power products and repairs.
• Excellent interpersonal and communication abilities.
• Good negotiation and closing skills to drive sales.
• Establish and maintain professional interpersonal relationships with customers and other contacts.
• Provide a professional image over the phone.
• Solid organizational skills, including the ability to manage multiple competing priorities.
• Good problem‑solving and reasoning skills.
• Basic computer skills and MS Office package.
• Attend product training seminars.
• High level of integrity.
• Accept responsibility for his/her actions.
• Accept constructive criticism without becoming defensive.
• Proper listening, skills, and command of the English language.
• Must possess a high degree of organization.
• Ability to focus on a goal and obtain pre‑determined results.
• Ability to act in a self‑confident manner to facilitate completion of work assignments or to defend a position or idea.

• High School Graduate or equivalent; or Fluid Power or Industrial Distribution degree.

• Three years of experience in industrial or fluid power environment preferred.

• Product and Application Training, Hydraulic Training, Pneumatics Training, Mechanics Training, Basic System Training, Computer System Training, Microsoft Office Training, Sales Techniques, ISO Training, P21.

• Able to travel by car within several hundred miles of their branch occasionally.

• Works in an indoor controlled and uncontrolled environment with occasional work outside.

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value‑added distributor and technical solutions…