Supervisor Security Response

The Supervisor Security Response oversees the hospital’s security operations, ensuring the safety of patients, staff, and visitors. Strong leadership and effective communication skills are essential for responding promptly and professionally to incidents.

1. Respond to, de-escalate and investigate situations
reported to Security in accordance with hospital
approved methods as required. Alert appropriate
individuals of security matters while maintaining
confidentiality of involved parties to the degree
possible without putting others in harm.

2. Assist in the effective hiring of Security
Representatives and participate in the training
process for shift specific duties and post.

3. Assigns and monitors staff work and work schedules
according to Department Policy.

4. Maintain appropriate data on employee attendance
for payroll.

5. Monitors the performance improvement program
with the department.

6. Ensure that shift goals and objectives are
administered and consistent with the Director's
expectations.

7. Demonstrate ability to coach and mentor staff;
effectively discipline shift employees following
hospital's progressive discipline policy.

1. Identifies ways of improving current services and
consults with Security Training manager and Director
on employee and operations issues and problems.

2. Assists that Security Director in processing annual
employee evaluations.

3. Follow up and investigates security incident reports
and updates Director.

4. Maintains and analyzes records, reports and statistics
as required.

5. Evaluates manner and process of internal and
external patrols by shift members.

1. Provide quality training and orientation for assigned
employees, informs co-workers of relevant
departmental policies and procedures; and allocated
tasks to co-workers as needed. Treat all co-workers
with compassion, understanding, and respect, and
strives to enhance co-worker performance through
cooperative effort and action.

2. Develop shift procedures consistent with
departmental polices.

3. Maintain knowledge of JACHO, DHH, CMS, Fire
Marshal codes and standards specific to security and
safety.

4. Attend mandatory meeting and in-services.

5. Serve on process improvement teams as assigned.

1. Provide shift Security Representatives with initial onboarding training and coordinate shift and post
specific training.

2. Ensures staff shows competency in applying correct
and effective crisis prevention and intervention
techniques after completion of training class.

3. Coordinate department training with Security
Training Supervisor.

4. Ensure staff demonstrate enthusiasm and positive
attitude with customers.

5. Ensure staff focus on the customer; identifies the
customer's needs; responds to the customer; satisfies
the customer; takes ownership.

1. Work with Security Contractor Site Supervisor in
scheduling additional staffing.

2. Be prepared to work weekend shifts as needed;
ensuring proper coverage is always maintained.

3. Promptly notify the Security Director of any incident
that puts the facility, patients, or guest at risk.

Experience:

3 years of experience in the field or related area. Prior Law Enforcement, Military, and/or Corrections preferred.

Education:

High School or equivalent

Special

Skills:

Successful completion of the Louisiana POST Firearms Qualification. Ability to multi-task, deal with stressful high energy situations while remaining calm in critical situations. Must have the ability to communicate effectively with difficult and/or demanding individuals. Must be able to make decisions quickly. Must be a mentor to all shift Security Representatives.

Licensure:
Valid Louisiana Driver's License

• Job Identification 48928
• Job Category Facilities
• Locations 4801 Ambassador Caffery Pkwy, Lafayette, LA, 70508, US (On-site)
• Job Shift Evening/Night & Every Other Weekend Rotation
• Job Function Facility Security
• Worker Type Employee
• Regular or Temporary Regular Requisition Schedule Full-Time
• Hours of Schedule (e.g. M-F 8a-5p) M-F 6p-3a
• Department Security-Lourdes Main Campus
• FMOLHS Company Code Our Lady of Lourdes Regional Medical Center Inc