Service Technician IV

Overview

The Service/Repair Technician 4 possesses advanced knowledge and has demonstrated mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. The Technician exhibits leadership behaviors and is responsible for providing on‑site support to Hobart Service customers, including: installation and/or service of commercial food equipment. The schedule includes on‑call, after‑hours, holiday, and weekend on‑site repair support.

• Primary point of contact for key customer accounts, including service‑related issues.
• Assists with onboarding, training, and development of new Service/Repair Technicians.
• Routinely plans, leads, and executes complex technical projects including installations and turn‑knights.
• Diagnose and repair software errors, failures, and malfunctions in electronic food equipment.
• Installs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment; plans and leads advanced installs as needed.
• Maintains, diagnoses, and repairs commercial food equipment for customers on contract and/or time‑and‑material (T&M) basis.
• Interprets and follows schematic diagrams.
• Demonstrates advanced knowledge of sequences of operations for multiple operating modes.
• Applies state‑specific and federal regulations related to combustion emissions.
• Completes and documents preventative maintenance on commercial food equipment.
• Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
• Promotes branch and organization financial objectives by providing quality customer experience and generating leads.
• Supports new product introduction.
• Maintains current organization, industry, and equipment knowledge.
• Responsible for assigned company assets including vehicle, tools, and inventory.
• Follows the company's safe‑driving and other applicable policies.

This position has no direct or indirect supervisory responsibilities.

• High school diploma or GED and 7+ years of food equipment service experience and/or 4+ years of HVACR service experience.

• Associate’s Degree or Vocational Certificate preferred.
• Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment preferred.

• Accredited Certified Technician (CFESA / NATE / Hobart).
• EPA Certification.

• Mechanical Aptitude – Advanced knowledge of mechanical, electrical, pneumatic, gas, and/or HVACR aptitude with complex troubleshooting experience; skilled in use of various tools and equipment.
• Customer Service – Utilizes interpersonal styles, communication methods, and problem‑solving skills to positively assist and influence customers.
• Safety at Work – Observes and practices all safety and security procedures (PPE, safety training, etc.).

• Read and interpret standard service manuals, mechanical diagrams, and parts inventory procedures.
• Basic math skills.
• Compile and summarize data for supervisor/branch manager to support customer‑focused strategies.
• Basic knowledge of Windows applications and Microsoft Office programs (Word, Excel).

• Demonstrates accuracy and thoroughness.
• Seeks ways to improve and promote quality.
• Applies feedback to improve performance.
• Monitors own work to ensure quality.

• Meets productivity standards as set by Customer Facing Metrics (CFMs).
• Completes work in a timely manner; strives to increase productivity; works quickly.

• Consistently at work and on time.
• Ensures work responsibilities are covered when absent.
• Arrives at meetings and appointments on time.

• Follows instructions and responds to management direction.
• Takes responsibility for own actions.

• Balances team and individual responsibilities.
• Exhibits objectivity and openness to others' views.
• Gives and welcomes feedback.
• Contributes to building a positive team spirit.
• Puts success of team above own interests.
• Builds morale and group commitments to goals and…