Child Support Enforcement Specialist

Department MISSION

DCFS is working to keep children safe, helping individuals and families become self-sufficient, and providing safe refuge during disasters.

We care for the well‑being and safety of Louisiana's people.

Treating all people with dignity, compassion and respect, while providing services with integrity.

At The Department of Children and Family Services, our mission is to empower communities and improve lives by delivering responsive, inclusive, and forward‑thinking public services. We are proud to serve the people of Louisiana with integrity, innovation, and a deep commitment to equity.

The incumbent of this position will be responsible for the administrative of the Child Support Enforcement (CSE) program within the Department of Children and Family Services (DCFS), Division of Family Support. The incumbent will ensure that parents fulfill their obligation to provide financial and medical support for their child/children.

If you're driven, collaborative, and ready to make an impact—this could be the opportunity for you!

• Five years of experience in child support enforcement; OR
• Six years of full‑time work experience in any field plus two years of experience in child support enforcement; OR
• A bachelor’s degree plus two years of experience in child support enforcement; OR
• A master’s degree plus one year of experience in child support enforcement.

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full‑time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

• Completes and processes new applications/cases while maintaining a caseload of the highest complexity.
• Interprets and applies CSE policy and federal and state laws and regulations in all cases.
• Trains, develops and evaluates SSAs and support staff by identifying specific problem areas.
• Serves as backup to the supervisor and performs functional supervisory duties.
• Interprets program policies for SSAs to ensure compliance with laws, regulations, program directives, and agency policies and procedures.
• Provides caseload coverage when caseloads have not yet been assigned to an SSA or in the case of extended absence of SSA.
• Performs other duties assigned by higher ranking authorities.

Appointment Type: Probational, Promotional, or Job Appointment. This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also, it may be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee.

Works

Schedule:

Typically, work hours are 8:00 am to 4:30 pm, Monday – Friday. Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for. Some positions require working shifts.

Work Location: Lafayette Parish

Compensation: CSE Specialist position has a Special Entrance Rate (SER): $22.76/hour.

For further information about this vacancy, contact:

Brittney Gunter

Department of Children and Family Services

Brittney.

Gunter.

DCFS

DCFS is an “Equal Opportunity Employer”, and Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.