Marketing Manager, Customer Engagement - Americas

Interface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products that includes Interface carpet tile and LVT, nora rubber flooring, and FLOR premium area rugs for commercial and residential spaces. Made with purpose and without compromise, Interface flooring brings more sophisticated design, more performance, more innovation, and more climate progress to interior spaces.

A decades-long pioneer in sustainability, Interface remains "all in" on becoming a restorative business. Today, the company is focusing on carbon reductions, not offsets, as it works toward achieving its verified science-based targets by 2030 and its goal to become a carbon negative enterprise by 2040.

The Marketing Manager, Customer Engagement - Americas is a strategic leader responsible for defining and evolving Interface's endtoend customer experience, with a core focus on Georgiabased mill visits, hosted customer programs, and onsite engagements that bring the brand, products, and manufacturing story to life.

The role is the driving force behind the moments that connect people to the Interface brand, values and purpose, and leads a talented team of event and experience professionals who embody Interface's culture of creativity, partnership, and purposeful design.

The Marketing Manager, Customer Engagement owns the customer experience operating framework-people, process, technology, data, and measurement-to ensure every interaction aligns to commercial priorities, strengthens our brand, and fuels longterm growth.

This leader will shift the customer experience function from event execution to intentional, insightdriven customer engagement, creating clarity, consistency, and accountability across teams. This person will partner closely with Sales, Marketing, Sales Operations, Customer Success, Manufacturing, HR, and Facilities to design experiences that are purposeful, scalable, measurable, and unmistakably Interface.

What You'll Do:

Customer Experience Strategy & Governance

• Define and own the Americas customer engagement and experience strategy, aligned to sales growth priorities, marketing objectives, and Interface's purpose and sustainability commitments.

• Establish a clearvision, operating model, and engagement frameworkthat governs how customer interactions are planned, delivered, and measured across the region.

• Serve as astrategic advisor to sales and marketing leadership, ensuring customer engagement investments drive relationship depth, pipeline influence, and brand preference.

Experience Design & Delivery

• Oversee high impact customer engagements including visits to facilities in Atlanta, LaGrange, West Point, Pine Mountain and other strategic locations.

• Ensure experiences are designed withclear objectives, defined audiences, intentional narratives, and measurable outcomes in addition to logistics.

• Leverage subject matter experts, facilities, and regional assets strategically to deliver differentiated, insight-led customer experiences.

• Maintain executive level standards for quality, hospitality, brand expression, and operational excellence.

Process, CRM & Operational Excellence

• Design, implement, and continuously optimizescalable experience and event processes, from intake and prioritization through execution and followup.

• Partner with sales enablement on theCRM engagement workflowfor customer experiences, ensuring accurate data capture, visibility, and alignment with sales processes.

• Integrate customer engagement data into CRM, reporting, and performance dashboards.

• Establish cleargovernance, roles, and decision rightsacross team members, vendors, internal partners and stakeholders.

Data, Analytics & Performance Measurement

• Define success metrics and KPIs for customer engagement, including relationship impact, sales influence, experience quality, and ROI.

• Translate engagement data and insights intorecommendations that inform future investments, experience design and resource allocation.

• Provide leadership with regular performance reporting and insights to guide strategic decision making.

Team Leadership & Organizational Design

• Lead, develop, and empower a geographically distributed Customer Experience & Events team.

• Assess team structure, roles, and capabilities;recommend and implement organizational changesas needed to support scale, efficiency, and impact.

• Set clear expectations, accountability, and performance standards; coach team members toward strategic thinking and operational excellence.

• Foster a culture of collaboration, continuous improvement, and customercentricity.

Cross Functional Leadership & Influence

• Act as a connective leader across Sales, Marketing, Manufacturing, Facilities, HR, Customer Success, and Global Built Space teams.

• Coordinate with showroom and facility leaders across the Americas to ensure consistency and alignment.

• Contribute to the Americas Marketing Annual Operating Plan and broader commercial planning efforts.

Internal Engagement & Brand…