Marketing Manager, Customer Engagement

Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. Our portfolio includes Interface carpet tile and LVT, nora rubber flooring, and FLOR premium area rugs. Across every brand, we innovate in a way that combines design, performance, and sustainability-without compromise.

Trusted by architects, designers, and building professionals worldwide, we help bring bold visions to life with solutions that deliver real, measurable impact. Building on more than 30 years of sustainability progress and industry first innovation, we remain 'all in' on our goal of becoming carbon negative by 2040, without the use of offsets.

The Marketing Manager, Customer Engagement - Americas is a strategic leader responsible for defining and evolving Interface's endtoend customer experience, with a core focus on Georgiabased mill visits, hosted customer programs, and onsite engagements that bring the brand, products, and manufacturing story to life.

The role is the driving force behind the moments that connect people to the Interface brand, values and purpose, and leads a talented team of event and experience professionals who embody Interface's culture of creativity, partnership, and purposeful design.

The Marketing Manager, Customer Engagement owns the customer experience operating framework-people, process, technology, data, and measurement-to ensure every interaction aligns to commercial priorities, strengthens our brand, and fuels longterm growth.

This leader will shift the customer experience function from event execution to intentional, insight driven customer engagement, creating clarity, consistency, and accountability across teams. This person will partner closely with Sales, Marketing, Sales Operations, Customer Success, Manufacturing, HR, and Facilities to design experiences that are purposeful, scalable, measurable, and unmistakably Interface.

What You'll Do:

Customer Experience Strategy & Governance

• Define and own the Americas customer engagement and experience strategy, aligned to sales growth priorities, marketing objectives, and Interface's purpose and sustainability commitments.

• Establish a clearvision, operating model, and engagement frameworkthat governs how customer interactions are planned, delivered, and measured across the region.

• Serve as astrategic advisor to sales and marketing leadership, ensuring customer engagement investments drive relationship depth, pipeline influence, and brand preference.

Experience Design & Delivery

• Oversee high impact customer engagements including visits to facilities in Atlanta, LaGrange, West Point, Pine Mountain and other strategic locations.

• Ensure experiences are designed withclear objectives, defined audiences, intentional narratives, and measurable outcomes in addition to logistics.

• Leverage subject matter experts, facilities, and regional assets strategically to deliver differentiated, insight-led customer experiences.

• Maintain executive level standards for quality, hospitality, brand expression, and operational excellence.

Process, CRM & Operational Excellence

• Design, implement, and continuously optimizescalable experience and event processes, from intake and prioritization through execution and followup.

• Partner with sales enablement on theCRM engagement workflowfor customer experiences, ensuring accurate data capture, visibility, and alignment with sales processes.

• Integrate customer engagement data into CRM, reporting, and performance dashboards.

• Establish cleargovernance, roles, and decision rightsacross team members, vendors, internal partners and stakeholders.

Data, Analytics & Performance Measurement

• Define success metrics and KPIs for customer engagement, including relationship impact, sales influence, experience quality, and ROI.

• Translate engagement data and insights intorecommendations that inform future investments, experience design and resource allocation.

• Provide leadership with regular performance reporting and insights to guide strategic decision making.

Team Leadership & Organizational Design

• Lead, develop, and empower a geographically distributed Customer Experience & Events team.

• Assess team…