Customer Account Manager

Customer Account Manager

Fokker Services, a multinational Aviation Maintenance & Repair Organization, seeks a dynamic and driven candidate passionate and curious about finding solutions for customers. The ideal candidate will possess both the ability to think critically and the curiosity to solve problems affecting our customer maintenance programs. The candidate will actively maintain cohesion between internal support functions and customer demands with a keen ability to influence and drive change in the organization.

As the voice of the customer, the Customer Account Manager (CAM) is ultimately responsible for maximizing the value, scope and performance of our services.

This role is suitable for new graduates and individuals with 2+ years of comparable experience looking to jumpstart their career in the aviation industry.

This is an on‑site role at our LaGrange, GA facility, reporting to the Manager, Customer Support.

• Identify and solve problems at both conceptual and practical levels; self‑starter with drive and curiosity to understand how systems work and communicate simplified solutions.
• Build and maintain a working rapport with customers to fulfill delivery promises and ensure customers receive world‑class service with every interaction.
• Proactively address customer issues; determine the best solutions available using available resources.
• Align internal resources in the delivery execution of customer programs to achieve customer requirements and maintain a delighted customer experience.
• Develop a good working relationship with internal team members to regularly communicate customer requirements within the organization: operations, logistics, scheduling, supply chain, engineering, & sales.
• Take immediate action to ensure financial, delivery, quality and safety performance are achieved for assigned programs and customers.
• Learn and become proficient with our corporate enterprise software used in all day‑to‑day aspects of the business.

• 2+ years of customer service experience in a professional environment; preferably in business‑to‑business channel.
• Drive to be self‑motivated and self‑directed.
• Professional written and verbal communication skills.
• Experience with the MS Office Suite:
  Outlook & Excel are utilized extensively in this role.
• Bachelor's degree in appropriate discipline, or additional experience in lieu of a degree.
• Ability to travel domestically and internationally as required. Travel is