Customer Experience Representative

Company Overview

BRIEF COMPANY

DESCRIPTION:

M+A Matting is a division of Mountville, headquartered in LaGrange, Georgia. The company is the premier supplier of floor mats to the commercial and industrial industry. We are known worldwide for our superior customer service, development, and marketing of innovative products.

Local candidates only. No relocation assistance provided.

The primary responsibility of this position is to deliver world‑class customer service to our customers, including providing product and pricing information, processing orders, ensuring that all orders are shipped in a timely manner, and resolving issues that arise from orders (regarding replacements, credits, etc.) to ensure 100% customer satisfaction. This position will also focus on processing, investigating, and resolving customer freight claims.

• Process freight claims entry in a timely manner. File claims with carriers related to customer quantity shortages, quality issues and transit‑related cargo loss damage. Document recovery of various claim issues and communicate status of claims with customers.
• Process customer orders.
• Answer phone or email inquiries.
• Provide product information and meet service requests.
• Track orders and coordinate correction of orders.
• Process inquiries on shipping status, pricing or invoicing information, and various website questions.
• Liaise between Manufacturing Departments, Accounts Receivable, Art Department, and Sales Team to resolve any issues related to customer satisfaction.

• Passion for customer service—customer satisfaction is your passion and #1 goal.
• Team player—you thrive in a team‑oriented environment and are eager to help when needed.
• Strong interpersonal and communication skills.
• Detail and task‑oriented with creative problem‑solving skills.
• Applicants must also have a good attitude, the flexibility to juggle multiple tasks, and comprehend at a rapid pace.
• Strong computer skills working with Microsoft Office Suite (Word, PowerPoint, and Excel).
• Proficient utilizing customer relationship management (CRM) software.
• Highly motivated, strong work ethic, sense of urgency, and self‑starter.
• Expresses written and oral ideas clearly and can proactively share information.
• Post‑secondary education or college degree.

Starting at $18/hour. Based on experience and qualifications.

M+A Matting offers a comprehensive benefits package including medical, dental, and vision insurance as well as life insurance, disability insurance, and 401(k) with profit sharing.

General office hours, Monday – Friday 8am‑5pm, plus occasional overtime. After completion of initial training process, a hybrid work schedule may be adopted. Staff may work remotely from home 1 day per week.