Front Desk Lead, Physical Therapy LaGrange

Front Desk Lead

The Front Desk Lead is responsible for greeting, registering and scheduling patients in a prompt and helpful manner, providing excellent customer service in a fast-paced environment. Because the Lagrange office is a lower volume location at this time, this role will also check in for the Clinic's patients. The role will report to Physical Therapy as the majority of tasks assigned will be Physical Therapy focused.

Our front desk staff in the physical therapy department works in a fast-paced, very busy environment. They are often required to multi-task by answering phones, checking in patients and communicating with therapists, all while providing excellent customer service and being detailed oriented to ensure accuracy of information. We utilize Epic EMR for scheduling and checking in patients. Our staff must be excellent with computers and consistently following multi-step commands in order to appropriately check in, schedule and manage patient's charts.

Duties include:

• Greets patients in a prompt, friendly and helpful manner
• Schedules appointments by computer, makes future appointments
• Maintains the daily schedule, dynamically filling opening due to same day cancellations
• Collects co-payments and other payments from patients
• Maintains and updates current patient information, including insurance information, being very detailed oriented.
• Oversees waiting area, coordinates patient flow, reports problems
• Answers incoming phone calls to assist patients with their appointments or transfer them appropriately
• Other tasks assigned by supervisor

A successful candidate will have a professional demeanor, including:

• Assumes accountability and responsibility for his/her own work performance
• Maintains a consistent work schedule, being on time and without frequent absences.
• Demonstrates flexibility in new situations
• Handles emergencies in a calm and competent manner.
• Accepts constructive criticism and benefits from the same
• Demonstrates a willingness to perform additional tasks and gives assistance when necessary
• Performs other duties as assigned by administration
• Adheres to operating dress code; neat personal appearance.
• Maintains good rapport with fellow employees and providers
• Performs his/her duties in a professional and pleasant manner
• Promotes positive customer relations for the clinic:
• Maintains good rapport with patients, visitors, therapists, and vendors
• Provides excellent customer service to patients and family members at all times
• Able to multitask in a fast-paced environment
• Ability to prioritize tasks and focus on task completion
• Demonstrate an attention to detail and perform tasks accurately based on given processes and protocols

Education, Knowledge, Skills and Experience Required:

Education:

High school diploma or equivalent required

Experience:

1 year administration or customer service experience required, in a medical environment is preferred

Skills:

Excellent verbal, written, and electronic communication skills, very proficient with computers, and an ability to work in a fast-paced environment are required.

Benefits:

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc.

Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.