Team Member, Petsense

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This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing legendary customer service.

As a Team Member, it is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise on products or services
  • Make it Memorable
• Perform a variety of duties during 95% of the day, including:
  • Operate cash register/computer following cash handling procedures
  • Merchandise recovery
  • Participate in freight process
  • Complete Plan-o-gram procedures
  • Assemble merchandise
  • Perform janitorial duties
  • Execute price changes/markdowns
  • Assist customers with loading purchases
  • Ensure the safety and well-being of live animals, sanitize and care for live animals as required
  • Complete all related documentation
• Perform other duties as assigned.

• Experience:
  
  No experience required. Retail and/or pet/live animal knowledge is preferred.
• Education:
  
  High school diploma or equivalent preferred but not required; ability to read, write, and count accurately is necessary.

• Pet/Live Animal, pet food, pet product knowledge
• Strong communication and problem-solving skills
• Basic computer skills
• Interpersonal skills and ability to resolve issues ethically and with minimal conflict

• Indoor environment with moderate noise; outdoor lots on hard surfaces
• Shifts generally no less than 4 hours, may exceed 8 hours
• Promote safety and adhere to safety guidelines

• Non-sedentary; ability to move quickly and safely throughout the store and outdoors
• Operate equipment safely and efficiently
• Occasional lifting or reaching overhead
• Stand, kneel, twist, crouch, squat, bend, stoop, climb ladders
• Move throughout the store for entire shift
• Access all store areas safely
• Operate store equipment
• Read, write, and count accurately
• Communicate effectively
• Process merchandise through POS system
• Lift and transfer items up to 50 pounds
• Complete training and certification

At Tractor Supply and Petsense, our Team Members are vital to our success. We offer comprehensive benefits including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Benefits vary by role and eligibility.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Management and Manufacturing
• Industries:
  Retail