Customer Service Rep​/Inside Sales

Customer Service Rep

Hybrid

Lagrange, GA

60k + bonus

• 1+ years relevant experience
• Good in MS Office (outlook, MS Dynamics, etc)

• Degree
• Industrial sales

• Inside Sales:
  Timely response and coordination of activities between customer accounts, regional sales, service representative and all departments.
• Relationship Building:
  Developing and maintaining strong relationships with clients to understand their needs and offer solutions.
• Customer Follow-up:
  Providing ongoing support and follow-up to ensure customer satisfaction and retention.
• CRM Management:
  Maintaining accurate records of sales activities, customer interactions, and follow-up actions in the Customer Relationship Management (CRM) system.
• Product Knowledge: A strong understanding of the products or services being sold.

• Obtains sales orders for aftermarket parts by working with Outside Sales.
• Updates and maintains accurate CRM database files of all assigned accounts.
• Prepares routine cost estimates as required and provides follow-up on principal cost requests.
• Processes formal complaints, customer returns, and customer adjustments in a timely manner.
• Actively assist with resolutions of accounts receivable problems.

• A bachelor's degree is preferred
• Two years of comparable work experience in a related field preferred (industrial parts)
• Technical
  
  Skills:
  
  Proficiency in Microsoft Office and CRM