US Field Service Technician - DISA

Are you ready to take on a new, exciting challenge?

We are seeking a Field Service Technician to provide mechanical, electrical, and technical support to customers regarding commissioning, installation, inspection, maintenance, service, repair, rebuild and upgrades for green sand molding equipment and inspect DISA molding equipment.

• Install new DISA equipment, ensuring it's properly configured and integrated with existing systems at customer’s site.
• Perform regular maintenance checks on equipment to prevent issues and ensure optimal performance.
• When equipment malfunctions, diagnose the problem, determine the appropriate solution, and make necessary repairs or replacements both mechanical and electrical.
• Provide technical training, guidance and support to customers, explaining how to use and maintain equipment and grow the customer relationship.
• Document all service activities, including repairs, maintenance, and customer interactions as needed.
• Ability to comply with all Norican’s Environmental, Health and Safety (EHS) requirements and other applicable federal, state, and local EHS requirements.
• Supervise projects and contractors as needed
• Complete continuous education and certifications to maintain up to date technical knowledge of equipment lines

• Educational Background:
  
  High School Graduate or General Education Degree (GED).
• Experience:
  
  Three to seven years related experience.
• Certificates and Licenses:
  Valid Driver's License with good driving record.
• Technical
  
  Skills:
  
  Proficiency in Microsoft Office (Outlook);
  Willingness to train and learn the AX ERP system.
• Other Requirements:
  • Electrical, Mechanical, PLC, Pneumatic and Hydraulic knowledge and aptitude required.
  • Must be proficient in blueprint reading and interpretation along with an understanding of basic Geometric Dimensioning and Tolerancing (GD&T) terminology.

• Timely completion of expense reports.
• Review schematics, diagrams, descriptions, layouts, and plans for troubleshooting or new installations.
• Prepare inspection reports, identifying safety issues, replacements, wear, maintenance, and training needs.
• Handle customer service calls about service or maintenance.
• Communicate installation/service status with relevant stakeholders.
• Identify and escalation improvement ideas (cost control, time savings, productivity, customer SPIN).
• Conduct on-site customer training on operational and equipment maintenance.
• Inform sales of customer-specific opportunities, issues, or concerns.

Be part of a global team that values being proactive in providing solutions to customers. At Norican, innovation isn’t just encouraged—it’s embedded in everything we do, from engineering excellence to customer-focused solutions.

• 401k with Company Match
• With company contribution
• Successful Global Team
• Opportunity to work globally
• We invest in your talent
• Service Awards
• Recognition for loyal service
• Norican Group offers two competitive medical insurance plans through Cigna:
  The Open Access Plus plan (OAP) and the High-Deductible Health Plan (HDHP). If you enroll in the HDHP medical plan you may open a health savings account (HSA) that includes a company contribution. Dental and vision coverages are also made available to employees and eligible dependents.
• Company Paid Short-Term and Long-Term Disability Coverage
• Company Provided Benefit
• Paid Company Holidays
• Paid Time Off
  - Vacation, Sick & Holidays
• Company Paid Life & AD&D Insurance
• Company Provided Benefit