US Field Service Technician - Wheelabrator

US Field Service Technician - Wheelabrator

Are you ready to take on a new, exciting challenge?

We are seeking a Field Service Technician to provide mechanical and technical support to customers regarding commissioning, installation, inspection, maintenance, service, repair, rebuild and upgrades for all types of blast equipment.

Responsibilities:

• Install new Wheelabrator equipment, ensuring it's properly configured and integrated with existing systems at customer’s site.
• Perform regular maintenance checks on equipment to prevent issues and ensure optimal performance.
• When equipment malfunctions, diagnose the problem, determine the appropriate solution, and make necessary mechanical repairs or replacements.
• Provide technical training, guidance and support to customers, explaining how to use and maintain equipment and grow the customer relationship.
• Document all service activities, including repairs, maintenance, and customer interactions as needed.
• Ability to comply with all Norican Environmental, Health and Safety (EHS) requirements and other applicable federal, state, and local EHS requirements.
• Supervise projects and contractors as needed.
• Complete continuous education and certifications to maintain up to date technical knowledge of equipment lines.

Technical

Skills:

• Educational Background:
  
  High School Graduate or General Education Degree (GED).
• Experience:
  
  Three to seven years related experience.
• Certificates and Licenses:
  Valid Driver's License with good driving record;
  Forklift Driving Certified.
• Technical
  
  Skills:
  
  Proficiency in Microsoft Office (Outlook);
  Willingness to train and learn the AX ERP system.
• Other Requirements:
  • Mechanical, PLC, Pneumatic and Hydraulic knowledge and aptitude required.
  • Welding, burning, brazing, soldering, fabrication, and mechanical.
  • Operate Crane, Man Lift, and Scissor Lift
  • Must be proficient in blueprint reading and interpretation along with an understanding of basic
  • Geometric Dimensioning and Tolerancing (GD&T) terminology

Specific Tasks:

• Timely completion of expense reports.
• Review schematics, diagrams, descriptions, layouts, and plans for troubleshooting or new installations.
• Prepare inspection reports, identifying safety issues, replacements, wear, maintenance, and training needs.
• Handle customer service calls about service or maintenance.
• Communicate installation/service status with relevant stakeholders.
• Identify and elevate improvement ideas (cost control, time savings, productivity, customer SPIN).
• Conduct on-site customer training on operational and equipment maintenance.
• Inform sales of customer-specific opportunities, issues, or concerns.
• Perform other assigned duties.

What we offer:

Be part of a global team that values being proactive in providing solutions to customers. At Norican, innovation isn’t just encouraged—it’s embedded in everything we do, from engineering excellence to customer-focused solutions.

• 401k with Company Match
• With company contribution
• Successful Global Team
• Opportunity to work globally
• We invest in your talent
• Service Awards
• Recognition for loyal service
• Norican Group offers two competitive medical insurance plans through Cigna:
  The Open Access Plus plan (OAP) and the High-Deductible Health Plan (HDHP). If you enroll in the HDHP medical plan you may open a health savings account (HSA) that includes a company contribution. Dental and vision coverages are also made available to employees and eligible dependents.
• Company Paid Short-Term and Long-Term Disability Coverage
• Company Provided Benefit
• Paid Company Holidays
• Paid Time Off - Vacation, Sick & Holidays
• Company Paid Life & AD&D Insurance
• Company Provided Benefit