Part-Time Customer Service Technician

TEMPORARY CUSTOMER SERVICE TECHNICIAN

Hours:

Vary Monday through Thursday and flex between 7AM to 6PM

No Benefits

South Coast Water District has an opening for a Temporary Customer Service Technician to work up to 960 total hours per Fiscal Year.

• answering phone calls
• inputting work orders into the CIS system
• inputting payments into the CIS system
• dispatching work orders to Field Customer Service
• routing calls to the appropriate department – for example:
  Operations, Engineering & Water Conservation.

• Answer a high volume of calls re: billing and water or sewer questions.
• Dispatch work orders to the Field Customer Service department via work orders, email and phone.
• Receives telephone calls and directs the caller to the proper office, such as Water or Sewer Operations, Water Conservation or Permitting.
• Receives service requests and transfer of water/sewer service work orders.
• Input payments into the CIS Billing system.
• Operates the computer CIS billing system to inquire on accounts, input work orders.
• Receives customer payments in person at the front desk.

• Techniques for dealing effectively with the public, vendors, contractors and District staff, in person and over the telephone.
• Effectively communicate in person over the phone or in writing.
• Basic mathematics
• Typing
• Familiar with Office 365.

• Deal with the public in person and over the phone.
• Respond to and effectively prioritize multiple calls.
• Use English effectively to communicate in person; over the telephone and in writing.

• Minimum one (1) year of experience in customer service, maintaining financial and accounting records, and office support.
• Minimum one (1) year of experience with computer systems and data entry, including at least one (1) year of experience using Microsoft Word, Excel, and Teams.
• Equivalent to completion of the twelfth (12th) grade is required.