Valet Bellman

*** Open availability Friday through Sunday is REQUIRED
*** POSITION OVERVIEW Greet and welcome arriving guests as they enter The Ranch. Assist both arriving and departing guests with baggage handling. Provide a consistently high degree of both friendliness and efficiency for all guests and visitors by parking guest vehicles in a safe and orderly manner. Engage with guests using FORBES standards to ensure a positive guest experience.

DUTIES & RESPONSIBILITIES Drive guest vehicles from the motor court to the designated parking area of the garage for valet parking and return the guest vehicles to the motor court for guest pick-up when needed.

Welcome and escort guests to and from their rooms and assist with luggage. Inform guests of all safety features and promote The Ranch offerings. Maintain accurate logs.

Store guest baggage upon request and assist with the loading and unloading of baggage into and out of automobiles.

Assist guests with any requests and escort guests to their rooms.

NOTE:

This description is not intended to be all-inclusive. Other related duties may be assigned as required in addition to the principal duties outlined above.

SUPPORTIVE FUNCTIONS In addition, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of The Ranch:

Must have satisfactory driving record

Deliver packages and faxes to guests. Decorate the lobby for the large arrivals and departures.

Maintain cleanliness behind the bell stand, in the check-in/check-out area, and in the baggage room. Clean the brass bell carts.

Ascertain that all doors including rear doors are properly secured.

Recommend to guests that all valuables be secured in trunk or safely deposit boxes provided at the front desk.

Assist incoming and outgoing guests with getting baggage out of and into vehicles as requested.

Additional duties as necessary and assigned PERKS AND DISCOUNTS Discount packages include:
Free golf (based on availability), discounted pet insurance, discounted tickets to Disneyland, Universal Studios, Knotts Berry Farm and more!

REQUIREMENTS FOR THE POSITION OPEN AVAILABILITY FRIDAY, SATURDAY AND SUNDAY Education and Licensing:

High school or equivalent education required. Valid state driver’s license required. Must have good driving record.

Skills and Experience:

Prior experience as a bellman/valet required. Customer Service experience a must. Ability to operate all types of passenger vehicles (manual and automatic) required. Must be at least 21 years of age.

Grooming:

All team members must maintain a neat, clean and well-groomed appearance per The Ranch standards.

Competencies:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

Must be able to speak, read, write and understand the primary language(s) used in the workplace.

Must be able to read and write to facilitate the communication process.

Requires good communication skills, both verbal and written.

Knowledge of the city, particularly tourist attractions.

Must have satisfactory driving record.

Knowledge of The Ranch operations, its services, and facilities.

PHYSICAL DEMANDS Most work tasks are performed outdoors. There is no effective protection from weather.

The position requires standing, driving and getting in and out of vehicles most of the day. Must be able to stand or drive and exert well-paced mobility for up to 8 hours in length.

Must be able to lift up to 75 lbs. on a regular and continuing…