Store Manager, Balsam Hill Studio - Laguna

Balsam Brands is looking for an enthusiastic and experienced individual to manage our Balsam Hill Studio retail store in Laguna Beach, California. In this role, you will have the opportunity to ensure our customers experience the magic of Balsam Hill in an inspired holiday setting.

The Store Manager is a true business owner for their store.

Theyare responsible for leading, managing, and continuously developing all aspects of their store’s business.

They are accountable for creating andmaintaininga positive and highly productive work environment that aligns with the company’s mission. They willbe responsible for consistently achieving sales and probability goals, operational objectives, merchandising standards, and developinga highly successful team.

What you’lldo:

• Deliver exceptional customer experiences by fostering a customer-first culture, building lasting relationships through personalized service andclienteling
• Drive sales performance by setting daily priorities, modeling effective selling behaviors, coaching associates in realtime, and executing KPI-driven strategies
• Partner with the Area Manager and cross-functional teams to execute company initiatives and support business growth
• Build local community relationships to increase brand awareness and drive store traffic
• Recruit, develop, and inspire a high-performing store team
• Analyze business performance and partner with the Area Manager to improve sales, customer experience, and operational execution
• Build schedules that drive results while managing labor effectively
• Maintain visual merchandising, promotional execution, and overall store standards
• Oversee inventory management, replenishment, shipment processing, and loss prevention
• Ensure consistent execution of company policies, safety standards, and operational processes

What you bring to the table:

• 5+ years of retail experience. Experience in specialty, boutique, luxury, gift, home, or visual-led retail preferred
• Experience coaching and developing teams
  
  Strong commercial acumen with the ability to interpret KPIs and drive performance
• Excellent communication, organizational, planning, and prioritization skills
• Strong visual merchandising and operational execution
• Experience balancing customer experience with payroll, productivity, and inventory management
• Comfortable working in an evolving retail environment with a continuous improvement mindset
• Proficiency with retail systems, Microsoft Office Suite, and business reporting tools

Physical Requirements:

• Must be able to work onsite at the Laguna Beach store
• Ability to lift, bend, kneel, and climb
• Valid driver’s license and proof of insurance (this job may require driving on company time)

Notes: This is a full-time, in-person position

The targeted start date for this role is October 2026.

About Us: Balsam Brands is a global, omnichannel retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing.

Balsam Hill Studio, an extension of our holiday brand Balsam Hill® reimagines souvenir shopping, offering premium ornaments unique to each store's location. Our new Balsam Hill Studio in Laguna Beach, CA will feature handcrafted ornaments inspired by coastal Southern California — a premium keepsake to remember a special trip.

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging…