Account Manager

Overview

Douglas Adams once said, Technology is a word that describes something that doesn t work yet." Funny, because it s true — so much so that it sparked our unrelenting mission to increase the positive impact of technology on people s lives.

From robot vacuums and voice assistants to banking apps, smart toys, and backyard grills, Centercode has helped shape countless products in virtually every household — and chances are good we ve impacted your life already. We re full of people who take pride in striving toward our goals and having a blast while doing it. We re always on the lookout for enthusiastic, like-minded people to join us in making everyday life better through technology.

As an Account Manager with a focus on renewals, you ll play a key role in protecting and growing recurring revenue from your book of mid-market accounts. Your focus will be on renewal execution, retention health, and relationship management - ensuring customer success and contract continuity year-over-year. This position emphasizes consistent renewal performance, operational excellence, and customer advocacy.

Renewal & Retention Execution

• Own the full renewal lifecycle for assigned mid-market accounts
• Drive proactive portfolio management to ensure high renewal rates
• Coordinate and execute 120-day renewal engagement plan to mitigate risk of churn
• Negotiate terms and timing with customer contacts and stakeholders

Customer Relationship Management

• Deepen relationships with key stakeholders to ensure consistent value realization and product adoption
• Act as trusted advisor to customers on product utilization, goals, and outcomes
• Connect with Customer Success and Support internally to solve customer challenges

Performance & Metrics

• Deliver against Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets
• Examples: target 90 - 95% GRR and 102% - 105% NRR annually
• Maintain clean and timely renewal forecasting and pipeline hygiene
• Analyze churn drivers and surface insights for cross-team improvement

Collaboration

• Partner with Sales, Customer Success, Product, and Rev Ops to align strategy and customer outcomes
• Facilitate hand-off and assist Sr. Account Managers on expansion opportunities
• Drive internal communication on risk indicators and renewal planning
• Contribute customer feedback loops to product and service teams

Experience & Skills

• 3 - 5 years in SaaS account management, renewals, or customer success
• Strong relationship building skills and negotiation experience
• Familiarity with CRM tools (e.g., Hub Spot, Salesforce) and renewal tracking processes
• Confidence working with mid-market customers, multiple stakeholders, and cross-functional teams
• Experience coordinating with procurement and legal teams to navigate renewals and approvals
• Fluency with and frequent use of modern AI tools/methods

Mindsets and Traits

• Customer-centric and proactive and anticipates needs before problems arise
• Organized, analytical, and metrics-driven
• Clear and adept at managing timing and value conversation

• Compensation: $90-$100k annually (not commission-based)
• This is a full-time, hybrid position
• Candidates must live within commuting distance of HQ office (Laguna Hills, CA)
• Candidate must be willing and able to travel up to 10%
• Sorry, Recruiters:
  We re not open to working with you on this role
• We require a satisfactory background check following offer acceptance

Centercode is a highly innovative tech company and we re growing all the time. Our weird and wonderful work culture is unified by geeking out hard over tech — the old, the new, and the yet-to-exist. We value adaptability over perfectionism and productivity over long hours. Also, towels. They re very important to us.

• You love emerging tech — using it, talking about it, tinkering with it
• You re not afraid to ask (or answer) stupid questions
• You re a strong communicator but your an even better listener
• You were triggered by the grammar in that last bullet
• Your coworkers speak highly of you and your work
• You know your biggest weakness — and it isn t that you re a perfectionist
• You re a Builder with a track record to prove it
• You re willing to admit when you screw up (it happens to the best of us)
• You know the answer to the Ultimate Question

• Medical + FSA
• Voluntary Dental + Vision
• 3 weeks of PTO annually
• 401k matching
• Other Voluntary Insurance: life, disability, pet, etc.

• We pay for your phone (unlimited data!)
• We pay for your home internet (unlimited cat videos!)
• $1000 budget to turn your at-home workspace into a temple of productivity
• Annual raises and bonuses
• Stock options
• Discounts on fitness, electronics, entertainment, and more
• IRL team-building events and parties in sunny Southern California