Operation manager

Find your new career path at ELITE EXPRESS HOLDING INC. JOIN US Operation manager Delivery Operations Management

• Oversee and manage daily delivery operations to ensure timely and accurate deliveries.
• Develop and optimize delivery routes to improve efficiency and reduce costs.
• Ensure drivers and the delivery team comply with safety standards and company policies.

• Recruit, train, and manage drivers and operational staff to achieve performance goals.
• Set and monitor Key Performance Indicators (KPIs) for the team and provide regular performance feedback.
• Resolve operational challenges and provide guidance to the team.

• Analyze operational data to identify bottlenecks and propose process improvements.
• Collaborate with IT teams to enhance delivery management systems and leverage technology.
• Monitor and improve customer satisfaction metrics continuously.

• Address and resolve customer complaints or issues promptly.
• Monitor order delivery success rates and implement corrective actions when needed.
• Work closely with sales, customer service, and warehouse teams to ensure seamless order fulfillment.
• Coordinate with logistics providers and external partners to optimize resource utilization.

• Ensure all operations comply with local regulations, traffic laws, and company policies.
• Conduct regular inspections and maintenance of delivery vehicles to ensure safety and reliability.

• Language Proficiency:
  Fluent in both English and Mandarin (required).
• Experience:
  
  1-3 years in logistics operations management or a related role.
• Experience managing freight fleets for Fed Ex, Amazon, or similar providers is highly preferred. Experience in the logistics and transportation industry is a significant advantage.
• Leadership
  
  Skills:
  
  Proven ability to lead and manage teams effectively in a fast-paced environment.
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills, with the ability to work effectively across diverse teams and stakeholders.
• Technical Proficiency:
  Strong knowledge of logistics software and Microsoft Office Suite.
• Problem-Solving:
  Strong multitasking and prioritization skills, with the ability to perform under pressure and resolve issues effectively.
• Industry Knowledge:
  Solid understanding of transportation regulations, safety standards, and best practices in logistics.
• Fedex Ground or Linehaul experience is preferred.