Spa Guest Experience Coordinator

Lashiqué is a luxury beauty and wellness spa dedicated to delivering elevated, confidence-building experiences. We are seeking a polished, warm, and service-driven Spa Guest Experience Coordinator who thrives in a high-end environment and loves creating unforgettable client experiences.

This role is ideal for someone with a background in luxury retail, hospitality, boutique fitness, or beauty who enjoys guest interaction, light sales, and maintaining impeccable brand standards.

Guest Experience & Hospitality

• Deliver the Lashiqué Signature Guest Experience from check-in to check-out
• Greet every guest with warmth, professionalism, and confidence
• Offer hot towels, beverages, and guide guests through their visit
• Present the service menu and introduce enhancement opportunities
• Communicate seamlessly with estheticians to support smooth appointment flow, especially if a provider is running behind
• Assist with light treatment room setup when needed to keep services on schedule

Check-In, Check-Out & Technology

• Manage client check-in and check-out using our spa scheduling and POS system (Boulevard)
• Process payments, memberships, packages, and retail purchases accurately
• Present monthly promotions, featured services, and limited-time offers to every guest
• Assist clients with downloading and navigating the Lashiqué app
• Support clients with in-app shopping and account questions

Retail, Promotions & Experience-Based Sales

• Demonstrate and sample skincare and retail products in a natural, consultative way
• Educate guests on products used in their service and recommend home-care solutions
• Support retail sales, service enhancements, memberships, and packages
• Stay knowledgeable on all current promotions, services, and brand offerings

Spa Standards, Environment & Flow

• Maintain showroom-level cleanliness of the lobby, front desk, restrooms, and high-touch areas
• Ensure candles are lit, music is set, and ambiance meets Lashiqué brand standards
• Restock beverages, towels, retail displays, and guest supplies
• Assist with light room resets when needed
• Support a calm, elevated spa flow during busy periods

Brand Alignment & Communication

• Use Lashiqué-approved language and brand tone to ensure a consistent luxury experience
• Handle guest questions or concerns with empathy, professionalism, and confidence
• Communicate clearly with the team and leadership to support daily operations
• Share guest feedback and identify opportunities for improvement

What We're Looking For

• Hospitality-driven and client-obsessed
• Polished, professional presence
• Comfortable with technology and learning systems
• Detail-oriented and proactive
• Confident communicator who enjoys beauty, wellness, and luxury environments

Compensation & Benefits

• Competitive hourly pay, $19.00 - $23.00 per hour, based on experience
• Retail, package, and membership commission opportunities available
• Employee discounts on services and products
• Growth opportunities within a luxury spa brand