Mercedes-Benz Product Specialist

SUMMARY

Product Specialist: Delivers new and used vehicles while achieving and maintaining appropriate levels of customer satisfaction.

• Essential Duties include, but are not limited to the following:
• The Product Specialist advises customers on features, benefits, functionality, and information.
• Ensures that each customer understands the vehicle's operating features, warranty, and paperwork.
• Stays informed of current vehicle inventory and location.
• Contact customers through CRM to schedule encore deliveries
• Tracks changing vehicle market conditions and incentives.
• Attends sales meetings and special events as scheduled.
• Is familiar with departmental sales objectives.
• Records all lot traffic – name, email, and phone number.
• Performing on-site and remote, when applicable, New and Certified Pre-Owned Deliveries and second delivery/demonstration (encore)
• Performing a personalized welcome email and phone call within three days of New or CPO vehicle purchase to each customer, with a goal of scheduling an encore delivery
• Escalating customer inquiries and pending items to appropriate Sales and Management staff
• Maintaining daily, weekly, and monthly goals corresponding to the objectives of the dealership
• Keeping current with Mercedes-Benz and factory advertising campaigns
• Greeting and assisting customers on the showroom floor if necessary
• Work directly with management team to understand the needs of contribution to the showroom and adapt to meet those needs.
• Required to perform other duties as requested, directed, and assigned

• Communication
  
  Skills:
  
  Excellent verbal and written communication skills.
• Customer Focus: A commitment to providing exceptional customer service.
• Tech-Savvy: Comfortable using various virtual communication tools and platforms.
• Must have valid Driver's License with acceptable driving record and 5 years of driving experience.

$40,000 - $65,000 a year

This position would be compensated at minimum wage plus $50 per completed delivery handled by the Product Specialist. Once fully trained, the role offers the potential to earn over $60,000 per year.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.