Front Desk Representative - Hono Koa

Join Our Team

We are looking for an energetic, professional team player with excellent communication skills. A positive attitude is essential to deliver great customer experience and support our mission to create memorable experiences for our guests.

Role:
To provide efficient guest registration in and out of the resort while displaying superior hospitality and customer service.

Responsibilities:

• Provide superb customer and professional service regardless of guest demeanor, with company service standards.
• Follow all safety and security procedures to protect and ensure the safety of our guests, employees, and assets.
• Input all guest information on account correctly during registration. Assignment of rooms to account according to company process. Issue and control guest room keys to account properly.
• Effectively handle and fulfill guest requests.
• Ensure accuracy of all shift end paperwork, including posting charges, accuracy of cash drawer funds, and making folio adjustments.
• Accurate cash and payment handling skills, inputted correctly on guest folios. Balanced each shift. Post all required transactions to guest accounts.
• Efficiently check guests in and out of the resort.
• Maintain a flexible work schedule based on business needs.
• Must be able to fully understand and use the front desk software, and must have general knowledge of the resort.
• Must be able to understand and use the telephone system.
• Must be able to take reservations for owners/guests and input into resort system.
• Perform all other job requests as assigned by management.
• Different payment types and cash transaction

Requirements:

• High school or equivalent education required
• Prior front desk or hotel guest service experience strongly preferred. 1-2 years prior customer service experience required.
• Extensive experience with computers and telephones.
• Prior experience handling cash and payment software preferred.
• Professional appearance that is clean, natural, polished, and professional
• Effective communication skills and proficient oral and written English language skills
• Excellent computer skills

Work Posture Requirements:

• Sitting:
  Rarely
• Standing:
  Constantly
• Walking:
  Constantly
• Driving:
  Rarely
• Bending (from waist):
  Frequently
• Crouching (squat):
  Frequently
• Kneeling:
  Frequently
• Crawling:
  Rarely
• Climbing (stairs):
  Rarely
• Climbing (ladder):
  Rarely
• Twisting:
  Frequently
• Reaching:
  Frequently
• Wrist Motion:
  Constantly

Carrying Requirements:

• Items Carried:
  Paper, mail, packages, etc.
• Distance: 30ft.
• Times Per Day:
  Frequently
• Maximum Weight: 50 LBS

Moving/Lifting Requirements:

• Items Moved/Lifted: paper, mail, packages, etc.
• Times Per Day:
  Frequently
• Maximum Weight: 50 LBS

Moving/Lifting Levels/Heights:

• Floor:
  Frequently
• Knee:
  Frequently
• Waist:
  Frequently
• Chest:
  Frequently
• Overhead:
  Rarely

Push/Pull Requirements:

• Item Name:
  Furniture Frequency:
  Rarely
• Item Name:
  Shampooer Frequency:
  Rarely
• Item Name:
  Vacuum Frequency:
  Rarely
• Item Name:
  Utility Cart Frequency:
  Rarely

Environmental Conditions:

• Inside/Outside:
  Yes
• Hot/Cold Temperatures:
  Yes
• Wet:
  Yes
• Noise:
  Yes
• Power Equipment:
  No
• Traffic Hazards:
  Yes
• Chemical Hazards:
  No
• Heights:
  Yes
• Dust:
  Yes
• Close Quarters:
  Yes
• Fumes/Odors:
  No

* Team members are not limited to the above mentioned job description and may be requested to do additional tasks as directed by Management Team.

EEO/Drug Free Workplace