Universal Banker; West Maui

Job Description

Under the supervision of the Manager, creates and delivers exceptional customer experiences by engaging clients with outstanding service while ensuring they understand how digital and mobile alternatives can complete their banking transactions quickly and efficiently. Introduces and sells customers financial services to meet their short‑ and long‑term needs, as identified by profiling and through knowledge of products and services. Processes all types of financial transactions for clients, balances own cash, and assists with vault, ATM cash recycler and armored car duties.

Assists the business unit in compliance with applicable laws, regulations, and bank policies and procedures, including but not limited to Fair Banking, Anti‑Money Laundering laws, the Bank Secrecy Act and the USA PATRIOT Act.

• Manages overall branch client experience. Proactively engages existing and prospective clients to understand and interact with 21st‑century banking advancements by demonstrating transactions using technology, creating interest, and handling objections. Actively manages the branch lobby by greeting and thanking customers, checking in clients who have appointments, and assisting walk‑in customers to ensure they are guided to the appropriate banker. This includes providing exceptional customer service, managing flow of activity throughout the branch, assessing and fulfilling client needs, handling and resolving complaints and concerns, and escalating unfulfilled client concerns to the appropriate branch or department.
• Maintains and sells financial services to clientele by addressing both long‑term and short‑term goals through profiling.
• Identifies customer needs, maintains extensive knowledge of products and services, cross‑spls, opens new accounts, calls on prospects and performs teleconsulting.
• Actively sells financial products and services including referrals as appropriate. Interviews, processes applications, and closes all consumer credit products. Provides a high level of quality service to customers. Processes a wide range of financial transactions including cashing checks, accepting deposits, paying withdrawals, accepting payments, issuing cashier’s checks, and selling traveler’s checks. Balances individual cash and opens and closes the vault. Performs duties with the Automated Teller Machine (ATM), Vault, Cash recycler and armored car.
  
  Trains new employees on operational procedures.
• Identifies and secures new high or potentially high‑value consumer clients. Manages calling efforts, referrals, sales tracking and prospecting to achieve personal sales goals and contribute to overall team goals. Trains new employees on sales procedures. Maintains close contact with customers and prospects, makes appreciation calls, and is actively involved in the promotion and marketing of the Bank and its products and services.
• Keeps informed of current bank policies, procedures, federal laws and regulations, and maintains strong knowledge of all new products, programs and sales promotions.
• Performs other duties as assigned.

• High School Diploma or G.E.D., or equivalent related work experience.
• 2+ years of experience in consumer sales, marketing, and/or customer service; demonstrated success in a retail environment with cash handling experience or 1+ year of teller experience. Demonstrated ability and desire to enhance knowledge and advance skills in more complex personal financial services such as investments, insurance, and mortgage.
• Proficiency in Customer Experience, Laws & Regulations, Technology Literacy, Communication, Accuracy & Efficiency, Relationship Building, Product/Service Knowledge, Agility, Risk Management, Problem Solving, Consultative Solutions, and Results Driven.
• Must be able to work evenings, weekends and holidays as assigned; must be able to stand for extensive periods of time; must be able to provide own transportation and commute to the intended destination timely; must be able to push/lift 30 pounds.
• Relief staff must be able to work at different locations.

We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit