Director of Meetings and Special Events

** Additional Information
** Relocation Assistance Available

** Job Number*
* ** Job Category
** Event Management

** Location
* * The Ritz-Carlton Maui Kapalua, 1 Ritz Carlton Dr, Lahaina, Hawaii, United States, 96761
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** Schedule
* * Full Time

** Located Remotely?
** N

** Position Type
** Management

** Pay Range:**  $162,000 - $223,650 annually

** Bonus Eligible:
** Y

** JOB SUMMARY*
* Responsible for the management of all aspects of the Meetings & Special Events division, to include Meetings & Special Events, Audio Visual, Destination Services, Banquets, and Florist and Business Center. Leads, implements, and maintains a management philosophy in alignment with company standards. As a member of the Hotel Guidance Team, develops and implements hotel-wide strategies that deliver products and services to meet or exceed the needs and expectations of guests and employees, and provides a return on investment to the owner and company.

The position has overall responsibility for achieving profitability, event planner and employee satisfaction and the financial performance of the function.

** CANDIDATE PROFILE*
* ** Education and Experience*
* - High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area.

OR

- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.

** CORE WORK ACTIVITIES*
* ** Managing Meetings and Special Events Operations and Budgets*
* - Researches and analyzes new products, pricing and services of competition.

- Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.

- Ensures the property is apprised of all groups that will impact property operations.

- Ensures meeting space and corresponding heart of the house areas are cleaned and maintained.

- Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.

- Leads the execution of brand service initiatives in event management areas.

- Develops an event management strategy that is aligned with the company's business strategy and leads its execution.

- Conduct daily walk-through of banquet floor to ensure client satisfaction and quality standards.

** Leading Meetings and Special Events Teams*
* - Holds event management team accountable for desired service behaviors related to product and service delivery.

- Communicates a clear and consistent message regarding departmental goals to produce desired results.

- Assists in execution of departmental goals in game plans.

- Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

** Managing Profitability*
* - Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.

- Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.

- Creates and achieves the Meetings & Special Events' annual operating budget.

- Focuses on building the property's top line revenue by supporting the execution of the annual Meetings & Special Events Marketing Plan, and providing leadership to the team on post-contractual upselling efforts.

- Work with all areas in the Meetings & Special Events division to establish content and pricing.

** Ensuring Exceptional Customer Service*
* - Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.

- Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.

- Review customer feedback data to identify service failures and provide guidance on problem resolution.

** Conducting Human Resources Activities*
* - Works with Human Resources to ensure compliance with all local, state and federal (OSHA, Health Department) regulations.

- Reviews property specific event operations annually…