Guest Services Agent; FULLTIME

Compensation Type: Hourly

Highgate Hotels is a leading real estate investment and hospitality management company with a strong presence in major U.S. gateway cities and growing international footprint. The company specializes in developing and managing a diverse portfolio of hotel brands, utilizing industry-leading revenue management tools and a team of experienced hotel management professionals.

The Guest Service Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, stay, and checkout, while maximizing room revenue and occupancy.

• Greet and welcome guests in accordance with Highgate Hotel standards.
• Operate the PBX console and meet all hotel standards (if applicable).
• Answer guest inquiries about hotel services and facilities.
• Handle packages, mail, and messages delivery and logging.
• Review Front Office logs daily.
• Assist guests with information on restaurants, transportation, entertainment, etc.
• Follow cash handling and credit policies.
• Be knowledgeable about rates, packages, promotions, and in-house groups.
• Manage check-ins and checkouts efficiently and courteously.
• Operate all relevant front desk systems and complete shift duties timely.
• Assist with guest safety deposit boxes and maintain a clean work environment.

• College coursework in related field helpful;
  High School diploma or equivalent required.
• Experience in hospitality preferred; computer skills required.
• Customer service experience preferred.
• Ability to stand for entire shift, lift up to 20 pounds, and handle flexible hours.
• Excellent communication, listening, and problem-solving skills.
• Maintain professional appearance and adhere to hotel standards and regulations.
• Ability to handle problems proactively and maintain confidentiality.
• Willingness to cross-train and attend all required training sessions.