Guest Experience Manager (1006923982

Compensation and Employment Details

• Base Pay $80,000.00 - $87,000.00 / Year
• Other Compensation 12% of base bonus potential
• Employee Type Exempt
• Manage Others Yes

Lead the Team That Creates Lifelong Memories

At Trilogy Excursions, every unforgettable adventure begins long before our guests step aboard. We're looking for an energetic, hospitality-driven Guest Experience Manager to lead our Reservations & Guest Experience Team and help deliver exceptional service from the very first inquiry.

If you're passionate about developing people, solving problems, improving processes, and creating world-class guest experiences, we'd love to meet you.

• Lead and inspire our Reservations & Guest Experience Team
• Elevate every guest interaction across phone, email, text, chat, and online platforms
• Coach and develop a high-performing hospitality team
• Improve booking conversion, guest satisfaction, and service quality
• Lead guest recovery efforts and turn challenges into memorable experiences
• Partner with Sales, Marketing, Operations, and Finance to ensure a seamless guest journey
• Drive continuous improvement through technology, analytics, and innovation

• 5+ years of hospitality, tourism, guest services, or reservations experience
• 3+ years of leadership or management experience
• A natural coach who enjoys building strong, engaged teams
• Excellent communication and problem-solving skills
• A passion for hospitality and creating exceptional guest experiences

At Trilogy, our purpose is Creating Lifelong Memories That Span Generations. You'll join a team that believes in leading with heart, having fun, and delivering excellence every day while living and working in one of the most beautiful places in the world.

Ready to help create unforgettable experiences? Apply today—we'd love to welcome you aboard!