Rooms Inventory Manager

Rooms Inventory Manager

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

The Rooms Inventory Manager oversees the daily operations of the reservations department to ensure efficient booking processes, maximize room revenue, and deliver exceptional guest service. This role is responsible for managing reservation systems, coordinating with sales and front office teams, monitoring inventory and rates, and leading the reservations team to achieve occupancy and revenue goals.

Responsibilities include:

• Supporting the daily operations of the Revenue and Sales office by ensuring efficient administrative processes, organization, and communication across departments.
• Answering and responding promptly and professionally to telephone calls, emails, mail correspondence, and guest, client, or employee inquiries.
• Maintaining complete proficiency in all PMS systems and reservation platforms, including Opera, Syn Xis, and other hotel systems as required.
• Reviewing arrivals reports, reservation logs, guest request logs, and group block information daily to ensure accuracy and operational readiness.
• Coordinating and communicating inventory availability, suite controls, closeouts, and group updates with wholesalers, travel partners, and internal departments.
• Conducting quality assurance test calls and supporting adherence to hotel service standards, reservation procedures, and rate quoting standards.
• Maximizing room revenue, occupancy, and rate integrity by supporting Revenue Strategy initiatives and pricing guidelines established by the revenue team.
• Maximizing room revenue through effective upselling, cross-selling, and room category conversion strategies.
• Identifying opportunities to convert guests from standard room categories into premium bungalow accommodations.
• Monitoring inventory availability and supporting inventory management strategies for bungalow accommodations and other premium room categories.
• Ensuring wholesaler allotments, contracted inventory, and group room blocks are managed accurately and efficiently.
• Handling wholesaler requests and bookings while maintaining rate integrity and inventory controls.
• Attending and participating in Revenue Strategy, Sales, departmental meetings, and training sessions as required.
• Serving as the property's subject matter expert for all Bungalow accommodations, including layouts, locations, views, bedding configurations, amenities, and unique features.
• Consulting with guests to recommend the most suitable bungalow accommodation based on travel needs, family composition, special occasions, and guest preferences.
• Educating guests on the benefits and unique experiences offered by the bungalows to increase guest satisfaction and premium room conversion.
• Conducting proactive pre-arrival outreach to bungalow guests to identify preferences, special occasions, arrival needs, and opportunities to personalize their stay.
• Building meaningful guest relationships and creating memorable experiences that drive guest loyalty and repeat visits.
• Maintaining detailed guest preference profiles to support personalized service and recognition.
• Monitoring and coordinating VIP arrivals, amenities, special requests, group arrangements, and corporate-sponsored programs to ensure exceptional guest experiences.
• Coordinating special requests, celebrations, in-room amenities, dining reservations, activities, and other customized guest arrangements.
• Reviewing upcoming bungalow arrivals and ensuring all guest preferences and requests are communicated effectively with operational departments.
• Acting as a liaison between guests and Front Office, Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless execution of guest requests.
• Supporting service recovery efforts and promptly addressing guest concerns to enhance satisfaction and loyalty.

Qualifications include:

• Minimum of 2–5 years of experience in hotel reservations, front office, or revenue management.
• Previous supervisory or management experience…