Front Desk Supervisor

Marriott International, a renowned leader in the global lodging industry with a portfolio of over 8,000 properties across 139 countries, seeks a dedicated Front Desk Supervisor to join our vibrant team. This role is pivotal in maintaining the high standards of service and hospitality that Marriott is known for. The successful candidate will oversee the front desk operations, ensuring exceptional service delivery and guest satisfaction.

By leading a dynamic team, fostering a welcoming environment, and managing daily operational challenges, the Front Desk Supervisor will play a crucial role in upholding the legacy and innovative spirit of Marriott International.

Responsibilities

• Supervise daily front desk operations and provide leadership to the front desk team.
• Ensure guests receive prompt, professional attention and personal recognition.
• Resolve guest issues and complaints in a timely and satisfactory manner.
• Train, coach, and mentor front desk staff to adhere to Marriott's standards of quality and service.
• Manage room inventory and guest reservations.
• Coordinate with various departments to ensure seamless service delivery and guest experience.
• Prepare reports on occupancy, rate, and other front desk operations metrics.
• Implement and maintain front office policies and procedures.

Required Skills

• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software and MS Office.
• Ability to work under pressure and handle stressful situations.
• Strong organizational and multitasking abilities.
• Attention to detail and problem-solving skills.