Retail Merchandise Associate

Overview

Kapalua Plantation Course, located in Lahaina, HI is pleased to announce an excellent career opportunity for a full-time, Retail Merchandise Associate! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you ll contribute to a global leader in golf and community management.

General

Purpose:

The Retail Merchandise Associate is responsible for supporting facility-level retail operations in alignment with Kapalua Golf standards. This role helps position The Kapalua Golf shop as a leading golf retail destination by creating an inviting shopping environment, delivering excellent guest service, and supporting a successful retail operation. The position is primarily focused on merchandising, inventory management, reporting, and retail sales support, including operating the POS system for merchandise purchases.

Pay: $22.00 per hour

• Golf Shop Ops
  • Open, operate, and close the golf shop following established procedures
  • Answer phones and assist guests with golf shop purchases and product questions
  • Operate the POS system and process merchandise sales as needed
  • Help create a welcoming, organized golf shop experience with strong guest service
  • Support loss prevention by staying aware of guest activity in the shop
• Merchandising
  • Rotate stock and keep displays clean, full, and visually appealing
  • Help create a unique shopping environment through thoughtful merchandising
  • Work with retail leadership to support merchandise promotions and seasonal plans
  • Assist with training golf shop staff on retail products, procedures, policies, and service standards
  • Help support merchandise sales goals through presentation, product knowledge, and service
• Inventory
  • Participate in monthly physical inventory counts
  • Maintain accurate inventory using Troon merchandising and accounting procedures
  • Keep approved in-stock product categories filled at the facility level
• Ordering/Processing
  • Receive and inspect incoming merchandise shipments to verify quantities, styles, colors, item details, and overall accuracy against vendor invoices and packing slips, and report any discrepancies, damages, or incorrect items
  • Prepare merchandise for the sales floor by folding, steaming, tagging, and removing manufacturer tags
  • Create, print, and attach product tags to merchandise
  • Assist with special product design needs when needed
• Reports
  • Share updates with retail leadership on product levels, local buying trends, and vendor opportunities
  • Share guest feedback and customer requests for restocks, new products, and future merchandise opportunities with retail leadership
• Support for Daily Golf Operations
  • Support the retail side of daily golf shop operations
  • Help keep golf shop and storage areas organized and ready for daily use
  • Follow safe work practices
  • Performs other duties as requested
  • Maintain regular and reliable attendance

• High school diploma or general education degree (GED); or six months to one-year related experience and/or training; or equivalent combination of education and experience.

• Regularly stands for extended periods, walks, uses hands, talks, and hears.
• Occasionally sits, climbs, balances, stoops, kneels, or crouches.
• Frequently lifts up to 15 pounds and occasionally lifts up to 40 pounds.

This is an indoor position with a minimum level of noise.

• Valid Driver s License.

• Strong understanding of retail service standards and daily golf shop operations.
• Knowledge of merchandising practices, inventory procedures, and product presentation
• Basic knowledge of the game of golf preferred
• Professional verbal communication and interpersonal skills
• Excellent guest service skills with a positive attitude and strong work ethic
• Ability to work flexible hours based on golf shop business needs
• Manage multiple priorities in a golf club retail environment
• Proficiency in Microsoft Word, Excel, and Outlook
• Comfort using the internet and other digital tools in a professional setting
• Strong time management skills and the ability to prioritize…