Multi-Store Manager

Shift: 40+ hours per week as business dictates

Reports to: Director of Retail & eCommerce Operations

Locations: Whaler's Village and Hyatt Regency Maui locations

The Multi-Store Manager (MSM) is responsible for running all aspects of the business in two or more stores by driving topline profitable sales and providing an elevated and brand-right shopping experience. The MSM’s main responsibilities include meeting or exceeding key performance objectives, stores’ goals and company budgets as well as regional objectives. The MSM leads initiatives in sales and customer experience, visual presentation, merchandising and operations.

The MSM is also responsible for recruiting, training, team development and maintaining adequate store staffing.

• Creates an elevated sales and customer service environment where customer engagement is the priority.
• Drives performance in achieving store and company sales targets as well as other key performance indicators.
• Sets and evaluates daily, weekly, monthly, seasonal and annual objectives for the team in partnership with the Retail Office.
• Reviews and delivers results in sales, brand experience and customer relationships.
• Executes omni-channel selling behaviors by utilizing available tools and technology.
• Builds a client book through establishing client relationships to drive additional sales and customer engagement.
• Effectively utilizes marketing and promotional activities to engage customers and drive results.

• Forecasts sales trends and market activities and schedules adequate floor coverage for proper conversion.
• Builds strategies to meet or exceed business expectations to move the needle forward by consistently meeting commitments and re-aligning to evolving ambitions.
• Multi-tasks and prioritizes business needs.
• Oversees inventory processes to ensure accuracy – including but not limited to in-store replenishment practices, receiving procedures, returns to vendor, processing damages and cycle counts.
• Provides feedback on product selling and performance and utilizes reporting to make strategic merchandise moves to improve product selling.

• Fosters a positive work environment and encourages individuals who are passionate, forward thinkers who are not afraid to act as change agents.
• Networks locally to recruit and hire top talent.
• Follows company criteria for properly hiring, reviewing, coaching and developing staff.
• Administers company HR programs including performance reviews, compensation adjustments, employment practices and employment records.
• Ensures associates are trained and coached on trends, product knowledge, selling skills and customer service expectations to support the brand experience and requests additional training assistance as needed.
• Evaluates team performance and provides ongoing feedback fostering transparency and ongoing interaction with all team members.
• Participates in the facilitation of store meetings.

• Effectively manages store payroll by adhering to wage cost guidelines and coordinating the store schedule.
• Executes and oversees all in-store practices as directed by the Retail Office and direct management.
• Oversees and ensures compliance in inventory management processes for accuracy and loss prevention.
• Protects company assets including inventory and cash banks as well as ongoing facilities maintenance and basic store upkeep.
• Understands, supports, and complies with all company policies and procedures.

• Executes floor-set, promotional and visual merchandising directives.
• Supervises the overall cleanliness and organization of the sales floor and backroom; utilizes company tools to ensure staff accountability.
• Ensures store appearance and atmosphere supports and reinforces the brand image.
• Creates a working environment that encourages others to develop and excel.
• Fosters a work climate that inspires mutual trust, integrity, respect, professionalism, and teamwork to maintain a collaborative, fun and inspiring work environment and achieve goals.
• Flexes daily and weekly schedule to accommodate the needs of the business across locations…