Associate Manager, Retail

Our Brand mission is to inspire confidence and optimism, inviting everyone to shine bright and stand out. Our Brand vision statement is: “Create Your Sunshine, A Resort State of Mind”. Our Brand Equities are:
Casual Glamour, Sunny & Spirited, and Charmingly Disarming.

The Associate Manager is responsible for assisting with the daily operation of the Lilly Pulitzer retail store, including sales, client experience, scheduling, and safeguarding the store’s assets. The Associate Manager will have the responsibility of a store‑specific division of responsibility.

Focus on achieving and exceeding daily sales goals using KPI metrics. Utilize company training tools and digital platforms to drive sales and provide feedback to the Store Manager to help support the creation of clear action plans that optimize financial results.

Understand the overall concept of Lilly Pulitzer, including the lifestyle, the client, the merchandise, and the heritage. Embrace Core Values and Core Leadership Qualities. Ensure the Lilly Pulitzer selling culture and client experience. Positively resolve client‑related issues or, when necessary, escalation to the Store Manager.

Oversee the assigned division of responsibility and be accountable for results. Communicate company emails, initiatives, and announcements to the store team.

Provide in‑the‑moment coaching with clear, concise, and actionable feedback. Ensure associates participate in team selling and work toward an exceptional client experience.

Maintain accuracy in cash transaction management according to operating procedures. Maintain visual and operational standards as set by the Visual and Retail Operations teams. Safeguard the assets of the store.

• Minimum of 2 years’ experience, preferably in fashion or retail.
• Strong supervisory, communication, and customer service skills.
• Excellent written and verbal communication skills.
• Excellent problem‑solving and decision‑making skills.
• Ability to multi‑task in a fast‑paced environment.
• Proficient in Microsoft and Apple technology.
• Prior knowledge of XStore and Tulip is a plus.
• Ability to be on your feet and maneuver around the store during shift hours.
• Must be able to lift up to 20 pounds.

This is a full‑time, non‑exempt, hourly position with an average 40‑hour work week. The role may require flexible hours, including nights, weekends, and holidays. Overtime and standard company benefits are available. The position is based In‑Store at a Lilly Pulitzer retail location and follows the Company Retail Holiday time off policy.

Pay Range: $23.00/hour – $26.00/hour. Pay is based on multiple factors such as qualifications, geography, and local wage laws. Bonuses, commissions, and benefits—including healthcare, retirement savings, paid time off/vacation, and product discounts—may be offered.

Lilly Pulitzer is an equal‑opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religion, sexual orientation, pregnancy, national origin, ancestry, age, military or veteran status, marital status, disability, protected medical condition, genetic information, reproductive health decisions, lawful off‑duty marijuana use, or any other characteristic protected by law.

Lilly Pulitzer participates in E‑Verify.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, please contact the Lilly Pulitzer Talent Development Department at 610‑878‑5550.