In-Store Client Advisor — Drive Sales & VIP Service

The Client Associate is responsible for maintaining the in-store sales and service experience and promoting a sales culture within the retail store to achieve or exceed sales, KPIs, and profitability goals.

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric, and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or to escalations when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays

Minimum 1‑year experience in a client services related capacity.

Work is performed in a retail environment/store. Walk, sit, stand, bend, reach and move continually during working hours.

Travis Mathew is an Equal Employment Opportunity