Group Sales Manager

Highgate Hotels is a leading real estate investment and hospitality management company with over $15 billion in assets under management and a global portfolio of more than 400 hotels across North America, Europe, the Caribbean, and Latin America. Highgate has a 30-year track record of innovation in the hospitality industry, guiding clients through all stages of the property cycle, developing diverse portfolio brands, and utilizing industry-leading revenue management tools to drive performance.

The Group Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.

• Meet or exceed set goals.
• Operate the Sales Department within the established sales expense budget.
• Participate in required M.O.D. and Saturday office coverage as scheduled.
• Initiate and follow up on leads.
• Maintain and participate in an active sales solicitation program.
• Monitor production of all top accounts and evaluate trends within your market.
• Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.
• Meet or exceed sales solicitation call goals as assigned by the Director of Sales.
• Invite clients to the hotel for entertainment, lunches, tours, and site inspections.
• Assist in implementing special promotions relating to direct sales segments, i.e., parties, sales blitzes, etc.
• Assist in the preparation of required reports in a timely manner.
• Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
• Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
• Use the property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space, and building accounts.
• Meet and greet onsite contacts.
• Abide by Prime Selling Time (PST).
• Develop networking opportunities through active participation in community and professional associations, activities, and events.
• Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up.
• Entertain clients.
• Handle inquiries as part of the Inquiry Day Program.

• Hawaii Hotel Sales experience is essential for this role.
• This is an onsite position.
• College coursework in a related field is helpful.
• Experience in a hotel or a related field is preferred.
• High School diploma or equivalent is required.
• Must be skilled in Windows, company-approved spreadsheets, and word processing.
• Must be able to effectively communicate both verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts toward productivity, identify problem areas, and assist in implementing solutions.
• Be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Be able to understand and evaluate complex information and data from various sources to meet appropriate objectives.
• Maintain confidentiality of information.
• Perform other duties as requested by management.