Lanai Air Ramp Service Agent; Kapalua

Job Description

Lanai Air is a critical component to the delivery of “high quality-high touch” consistent service experience to every guest traveling. Lanai Air is responsible for providing a seamless “point to point” delivery between the Hawaiian Islands.

The Ramp Service Agent is responsible for overall cleanliness of the aircraft, vehicles, and ground equipment used in the operation. This position will also be responsible for aircraft arrival / departure handling, cargo & baggage acceptance, loading and offloading, and guest transportation. This position will also participate in the ground service during the arrival & departure process as guests transition through the interisland airports.

Safety of the guest and assets are of utmost importance and the Ramp Service Agent is responsible to ensure that this is adhered to. The team will interact with the logistics coordinators & Western Aircraft crew & maintenance team. Communication is key to ensure a smooth and safe operation.

$22.22/hour (non-exempt)

Reports to:

Ramp Operations Manager (Honolulu), Assistant Guest Service Manager (neighbor islands). Coordinates with:
Lanai Air Guest Service Agents & System Operation and Reservation Coordinators, Western Aircraft crew and maintenance team.

• Conduct individual and business affairs in highest ethical and legal fashion.
• Establish and contribute to a supportive, creative, enthusiastic, and cooperative working environment for all.
• Build strong communication links with supervisors, peers, and employees.
• Continuously strive for excellence in the workplace, the Company environment, and as a Company representative.
• Comply with all Company policies and standards.
• Conduct business in alignment with the Mission, Vision, and Values of Pūlama Lāna‘i.

Essential Duties (Aircraft/Vehicle Detailing)

• Cleans and washes the interior and exterior of aircraft, vehicles, and equipment.
• Washes windows and cleans the tires of aircraft, vehicles, and equipment.
• Polishes the exterior of aircraft, vehicles, and equipment.
• Vacuums interior upholstery.
• Dusts and polishes wood work.
• Cleans dust and dirt out of controls in cockpit.
• Cleans the hangar facility, including floor and walls, on a regular basis.
• Reports any discrepancies to Supervisor.
• Continually keeps work areas clean and organized.
• Utilizes support equipment in a safe manner to accomplish work tasks.

Essential Duties (Ground Service And Transportation)

• Position (tow) aircraft as required to meet daily flight operations and maintenance requirements.
• Provide aircraft marshaling as required utilizing hand signals to safely maneuver aircraft into and out of parking.
• Baggage and cargo handling, loading / offloading, and servicing of all inbound and outbound aircraft in accordance with prescribed procedures.
• Assist with transporting guests in a vehicle or golf cart between airport, lounge and / or aircraft.
• Assist with transporting cargo in a vehicle or Ground Support Equipment between distributor, loading/unloading zones and / or aircraft.
• Operates company vehicles, radios, and equipment in a safe, efficient manner.
• Ensures that vehicles are fueled properly.
• FOD (Foreign Object Debris) inspections.
• Performs other duties as assigned.

Education / Experience

• High school diploma/GED, preferred.
• Previous airline experience, preferred.
• Physical labor experience and/or working in a warehouse environment.

Knowledge/Skills

• Requires the highest level of professionalism and hospitality when interacting with Lāna’i Air guest.
• Requires good verbal and written communication skills.
• Requires the ability to follow oral and written instructions.
• Requires good judgment and a common sense approach to the work.
• Must thrive in a fast-paced environment and be willing to lend a helping hand.
• Must be able to maintain a positive attitude and work under conditions that are changing on a moment’s notice.
• Requires an ability to take responsibility and be accountable.
• Must be skilled in multi-tasking. The work load is constant and must be handled in a timely manner. Responsible to handle a variety of tasks at the same time.
• Must work harmoniously and…