Shipping Department Coordinator

Shipping Department Coordinator

HOWW Manufacturing

Warehouse, Logistics & Purchasing | Full-Time | On-Site | Batavia, IL

Pay Rate: $25-27.00 per hour | Shift: 1st Shift, Monday–Friday

Every order we ship is the last thing a customer sees from us – and you'll help keep it complete and accurate. As our Shipping Department Coordinator, you'll run the shipping and receiving operation from the office: scheduling trucks, coordinating closely with carriers like UPS and Fed Ex, and keeping the whole operation organized and accountable.

The Shipping Department Coordinator supervises all shipping and receiving operations at a Howw Manufacturing operating company. You'll schedule inbound and outbound trucks, select the most economical shipping methods that still hit the delivery date, manage carrier relationships – particularly with UPS and Fed Ex – resolve lost or damaged shipments, and keep shipping records current.

This is primarily an office-based coordination role: the large majority of your time is spent planning, scheduling, and communicating rather than working the dock directly. You'll partner closely with Customer Service, production, and purchasing, and report to the General Manager or Plant Manager.

• Supervise all shipping and receiving operations.
• Schedule inbound and outbound trucks and coordinate pickup/delivery windows with carriers.
• Serve as the primary point of contact for UPS, Fed Ex, and other carrier partners – managing rates, service levels, and account issues.
• Ensure orders ship promptly and accurately, and keep shipping records and documentation clean.
• Choose the best shipment method for economy and speed, prepare freight quotes, and hold carriers accountable on pickups, service, and rates.
• Trace lost or delayed shipments, audit shipments, and initiate claims for loss or damage.
• Manage daily shipping operations – process paperwork for daily shipments (e.g., packing slips, bills of lading, box/skid labels, commercial invoices) and process payments.

You start by scanning what's moving today and what could slip-then you set the pace with clear priorities. The morning is a rhythm of emails, calls, and quick check-ins as you align timing with carriers and internal teams. Midday, you're keeping details tight: confirming information, updating records, and making sure documentation is clean and ready when it's needed. When something changes-an ETA shifts, a shipment is questioned-you stay calm, dig in, and drive it to resolution.

By day's end, you've kept the flow organized, the communication crisp, and the operation ready for tomorrow's volume.

• High school diploma or equivalent required;
  Associate's degree or coursework in logistics, supply chain, or business is a plus.
• Experience in shipping and receiving operations.
• Extensive knowledge of shipping procedures, carriers, and requirements – carrier account management experience (UPS/Fed Ex) strongly preferred.
• Proficiency with shipping, ERP, and inventory systems, along with basic computer skills (Microsoft Office and data entry).
• Strong organizational, communication, and planning skills, with sharp attention to detail and accuracy.
• Ability to multitask in a fast-paced environment, working independently and as part of a team.
• A knack for improving how work gets done and leading by example.
• Ability to pass a pre-employment physical examination and drug test.

We're guided by our North Star – enabling people to be their best every day – and by core values we look for in every teammate:

• Do the right thing, even when the task is tough or the situation is unclear.
• Communicate clearly and respectfully – listen first, ask thoughtful questions, respond with patience.
• Stay adaptable and…