Telecom Operations Manager - Video Technology

Telecom Ops Manager – Video Technology

Oversee the methodologies, reporting, standards, documentation, infrastructure, and hardware responsibilities for Video Technology systems, including inter‑building and campus‑wide connectivity, fiber and copper cable, backbone coax, multi‑strand fiber, GPON network hardware, DirecTV headend equipment, IP video platforms, camera systems, and connectivity hardware. Lead and develop others to achieve quality, productivity, operational reliability, and customer satisfaction goals.

• Manage and assist in the design, installation, configuration, maintenance and troubleshooting of all datacom assets
• Assist in job walks and determine needs for new installations and redesigns
• Ensure fabrication, repair, and required hardware/equipment are on site as needed for critical operations
• Collaborate with staff members and stakeholders to develop and use proper procedures for technical assets
• Obtain and maintain licenses, operator permits, or certifications as required
• Monitor and maintain a reasonable inventory of replacement hardware, materials, and tools on site
• Acquire inventory parts and equipment needed for repair or replacement of defective components
• Manage union video cast members, holding them accountable for tickets and SLA’s to be met
• Process, track, and efficiently execute work orders and support tickets
• Assist in vendor scheduling, installation, and subcontracting activities on large and complex facility system infrastructure
• Maintain documentation of job status, change revisions, material flow, and other project and maintenance records
• Develop novel ways to streamline processes and increase reliability of datacom assets
• Develop conceptual designs and specifications based on WDW requirements
• Coordinate with other contractors and project teams as needed
• Create metrics and procedure documents
• Manage integrity of documentation for all installations including assets, locations, connectivity, and maintenance of patch record databases
• Provide purchase order creation and financial controls for video needs, ensuring adherence to budget and timelines
• Own roadmap, standards, lifecycle planning, and architecture for enterprise Video Technology platforms, including high‑density, multi‑site VMS and camera environments
• Define standards for PTZ, panoramic, multi‑sensor, LPR, edge‑compute, and other advanced camera platforms
• Support Genetec, AXIS, LPR, 2N, and related enterprise video surveillance, access, and intercom technologies
• Architect SMF backbone, redundant fiber routing, and ring topology designs across large campus and remote facility environments
• Support RFoF, HFC, Edge‑QAM, SDI‑to‑IP, multicast video, IGMP/PIM, GPON, OLT, ONT, and IPTV distribution environments
• Support DirecTV Comm
  300, headend systems, commercial encryption, scrambling, DRM, and Pro:
  
  Idiom technologies
• Support secure edge video infrastructure, including encrypted streams, VLAN isolation, protected traffic flows, and video retention practices
• Modernize legacy systems to improve reliability, supportability, workflow efficiency, and operational risk reduction

• Minimum 5 years of technology experience
• Minimum 2 years leadership or lead experience
• High‑level knowledge of computers, video, cable plant design, structured cabling, fiber, twisted pair copper, and coaxial copper
• Experience with Visio or other CAD software to develop system documentation
• Total comprehension of modern systems and network platform and physical layer inter‑connectivity
• 3+ years experience working with video systems, such as IP cameras and SDI distribution systems
• 3+ years experience working with computer systems

• Analyze data using Service Now and audit reports for strategic decision making
• Ability to translate client requirements into technical specifications
• Basic knowledge of TCP/IP networking protocols
• Documented experience with project and small team leadership
• Experience directing IT technicians
• Experience in RF communication cabling
• Experience in IP and HD‑SDI Video cabling infrastructure
• Sound knowledge of computer skills, MS Word, Excel, Power Point
• Ability to perform strategy planning
• Experienc…