Manager, Systems Engineering; Point-of-Sale

“We Power the Magic!” That’s our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, a Disney Resort & Spa, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including My Disney Experience  and Hey, Disney!

This role sits in the Retail, Restaurant & Supply Chain Technology organization within Technology & Digital for Disney Experiences. It works closely with operations and tech teams from across the company.

The role will report to the Senior Manager.

We're hiring a POS Technology Manager to own point-of-sale (POS), Kitchen Display Systems (KDS), and mobile ordering across hundreds of retail and dining locations; places where uptime isn't just an SLA, it's part of the guest experience. This role suits someone who connects the dots: an incident pattern here, a hardware refresh there, a vendor SLA that ties it all together.

You'll need real curiosity too, since this stack never sits still.

• Lead and grow a team of systems engineers — hire, develop, set on-call coverage, and build a culture that looks for patterns in incidents, not just closes tickets.
• Own reliability across POS, KDS, and mobile ordering — hardware and software — driving troubleshooting and root-cause fixes
• Manage budgets and billing in MyPPM, and support forecasting and accruals
• Lead rollouts, upgrades, and new location openings, and manage vendor relationships
• Own the hardware lifecycle — deployment, refresh, retirement, ruggedization, and security patching across our Android/Windows/iOS fleet via SOTI
• Own disaster recovery across all platforms, including drills and leading recovery when something breaks
• Manage key vendors — our L2/L3 support partner and hardware break-fix team — on SLAs and performance
• Be the go-to for PCI-DSS/SOC audits and security incident response
• Guide infrastructure and systems architecture decisions, including LAN/WAN and telecom projects
• Weigh in on planning and estimation with a technical lens, keeping projects on time and in scope
• Track emerging tech and push the team to work smarter - including using AI to improve how the team operates
• Personally support on-call escalations and lead the hypercare during go-lives and critical incidents, not just staff the rotation
• Build and maintain system health dashboards and KPIs (e.g., Splunk, Datadog, ELK) to give the team and stakeholders visibility into reliability

• 8+ years in POS or retail/restaurant technology, with strong background in POS hardware, payment processing, and back-of-house integrations , 3+ years managing engineers or technical staff, with a track record of hiring and developing talent
• Experience with Kitchen Display Systems (KDS) and/or mobile ordering platforms
• Comfort with Android-based smart clients and Windows-based server environments
• Systems thinking — you connect patterns across incidents, hardware, vendors, and process instead of solving each in isolation
• Practical experience with agile methodologies (Scrum, Lean, etc.)
• Learning mindset and excellent communication skills, including with non-technical stakeholders
• A leader who motivates teams, fosters creativity, and drives excellence
• An advocate for a diverse and inclusive culture where every team member feels a sense of belonging

• Hardware lifecycle and MDM experience at scale (SOTI experience is a plus), including…