Testing Center Coordinator

Testing Center Coordinator Job no: 495404 Closes:
Work Type:
Staff Full-Time Locations:
Lake Charles, LA Categories:
Student Affairs

College:SOWELA

Department:Enrollment Management & Student Affairs

Type of Appointment:Unclassified - Administrative/Staff

Salary:Start of $41,000 annually, with actual offer based on education and experience

• Oversee all day-to-day operations of the Testing Center. Work with the supervisor to develop and update services and processes to implement and monitor policies and procedures in response to changing demands; to evaluate exam procedures to ensure they are relevant to the testing format; and to implement new testing procedures as needed.
• Stay up to date on all certifications and all testing staff certifications to ensure no interruptions of testing operations. Cross train, mentor, schedule, and direct the work of new staff of all testing regulations and requirements and create accounts for new testing personnel.
• Coordinate and prepare testing sessions; assist candidates by informing them of the appropriate test taking procedure; monitor candidates taking tests; and report any testing infractions or acts of academic dishonesty to the appropriate personnel.
• Advise testers in a professional and respectful manner regarding rules, eligibility requirements, and qualifications governing placement test scores.
• Communicate, publicize, and update testing schedules and ensure accuracy of information published on the SOWELA Testing website.
• Work in conjunction with the Student Services Administrative Coordinator to administer, proctor, score, and transmit the results of all tests administered by the Testing Center including timely input of scores in Banner.
• Observe institutional, state/federal, governmental, Federal Aviation Administration, and test agency policies and procedures for security and confidentiality of testing records, including adherence to FERPA as it relates to SOWELA’s testing services.
• Proctor HiSET and other exams within correctional centers while adhering to all institutional safety protocols and procedures.
• Maintain security of tests and materials by routinely inventorying materials, reviewing procedures for security, and ensuring secure storage of and returning of testing materials to appropriate parties.
• Maintain and troubleshoot testing center equipment. Ensure that the computers have appropriate updates and software for testing. Ensure cameras are in working order and in compliance. Provide information on computer platform requirements, associated cost, equipment required, etc. Make recommendations to supervisors regarding these matters.
• Maintains testing center statistics including number of people tested, number of tests given, types of tests, testing fees paid/collected, and records of no shows.
• Handle inquiries in person, via email, and via telephone regarding scheduling information, types of tests available, directions to the Testing Center, etc.
• Communicate with instructional sites to ensure test integrity and to keep all testing staff abreast of new testing requirements and information.
• Communicate with third party clients about policies and testing requirements.
• Work with supervisor to order materials, equipment, and tests needed for testing operations for SOWELA’s main campus and instructional sites.
• Gather information on demand for potential new tests and maintain open communication with all departments on campus to stay informed of test trends, quantity of required tests needed, and changes in tests/platforms.
• Maintain the Testing Center Digital Calendar to reflect all scheduled exams/tests.
• Other duties as assigned.

Bachelor’s Degree

Two years’ experience in the areas of testing, advising, enrollment, student affairs or another related field.

• Ability to work in a collaborative, team environment with both small and large groups.
• Strong organizational and problem solving skills.
• Proven ability to present a positive image for the College, maintain professional demeanor, provide effective customer service, and make sound decisions.
• Proficiency in the use of…