Field Solutions Engineer

About nTop:
At nTop, we are passionate about building next-generation engineering solutions. We enable the most innovative engineering companies in the world to transform how they develop, test, and manufacture better products faster. Our software has been used to engineer mission‑critical satellites, deliver stronger and lighter medical implants for patients in need, and allow engineers to create complex, high-performance products never before possible.

Our team is searching for a dynamic, customer‑focused Field Solutions Engineer to join our Field Solutions Engineering team. In this role, you'll support customers across their entire journey—from technical discovery and product evaluation to onboarding, training, and long‑term success. You'll collaborate closely with Account Executives, Customer Success, and Product teams to deliver technical demos, build design automation workflows, and consult on real‑world applications.

As both a technical contributor and a strategic partner, you'll help translate complex requirements into high‑impact solutions that drive customer value and business growth.

This role is remote, and reports into the Senior Manager, Field Solutions Engineering.

Field Solutions Engineering is a Forward Deployed Engineering team, meaning that hires should expect frequent travel to customer locations across the US and EMEA in order to execute strategic design sprints in on‑site collaboration with our partner customers. These design sprints will regularly involve Aerospace and Defense projects.

Support cross‑functional customer initiatives by contributing to multi‑phase projects that span pre‑sales, customer transition, and post‑sales activities—serving innovative teams across industries such as Aerospace & Defense, Industrial, Automotive, and Medical.

Take ownership of delegated project components across pre‑sales, onboarding transition, and post sale support—contributing to strategic initiatives under the guidance of senior engineers, while learning to tailor technical solutions to the unique requirements and constraints of each sector.

Grow toward full‑spectrum ownership by deepening your skillset in all three core domains listed below, enabling more autonomous execution of end‑to‑end customer engagements over time:

• Support the technical sales process by helping prospects understand the value of nTop through discovery, demonstration, and proof of concept development
• Support technical discovery calls:
  Assist in identifying customer goals and design challenges; contribute to discussions while learning to connect technical needs to business outcomes
• Deliver tailored product demos:
  Modify and present demos using existing assets, with guidance, to align with customer use cases

• Lead technical onboarding sessions
• Assist with onboarding new accounts by delivering structured learning plans, facilitating check‑ins, and supporting customer progression—with increasing independence over time.
• Support training engagements:
  Participate in Learn Live sessions, Lunch & Learns, and other customer training formats, providing technical support while continuing to deepen your nTop expertise

• Lead technical customer calls:
  Drive technical sessions such as solution reviews, hybrid consultations, and scoping calls to help customers expand usage and realize value—contributing to workflow adoption and ARR growth.
• Resolve workflow consultation requests:
  Address technical challenges through targeted support and best practice guidance across design automation and workflow development.
• Support evaluation and special requests:
  Review and respond to non‑contractual evaluation or technical requests, contributing to customer satisfaction and retention at all levels

• A Bachelor's and/or Master's degree in Mechanical Engineering or similar, plus 3+ years of industry experience (highly‑relevant doctoral degrees can be substituted for three years)
• Experience with scripting in Python, Excel/VBA
• Excellent communication skills, with…