Gas Service Technician I

JOB SUMMARY/PURPOSE

Performs company field operations, including manual labor and other duties necessary to accomplish the installation, repair, and maintenance of natural gas distribution facilities. Handles customer requests and represents the company in the community.

• Initiate gas service and perform leak investigations and repairs
• Read gas meters
• Conduct load surveys
• Complete work orders in system for documentation
• Serve as first responder in emergency situations
• Conduct cathodic protection system monitoring activities
• Conduct odorization activities

• A high school education or GED

• 1–2 years of gas distribution experience or equivalent experience in plumbing/pipe fitting

• Business and financial acumen to interpret and recognize the impact actions and decisions have on the enterprise’s bottom line
• Strong knowledge of what drives profitability
• Use resources efficiently
• Demonstrate knowledge of how day-to-day activities impact Delta Utilities’ bottom line
• Proactively look for and implement ways to reduce or contain costs where appropriate
• Knowledgeable of technology enhancements and the efficiencies it brings to company operations
• Coach and develop others’ capabilities to empower them to reach their potential
• Seek opportunities to get input from others for continuous improvement
• Provide honest and courageous feedback to others
• Seek out and be open to feedback from others
• Inspire, motivate, and guide others toward achievement of growth and development goals
• Collaborate to eliminate boundaries and drive common goals
• Share information proactively with others to achieve shared goals
• Collaborate openly with others as a team player to accomplish company/organization objectives
• Demonstrate understanding of the impact of own actions on other team members and/or other departments
• Demonstrate behavior that allows others to contribute to their full potential
• Connect, listen, and share to maintain open, active, two-way communication
• Proactively share and seek out ideas with others
• Demonstrate openness and accessibility to others
• Share thoughts and feelings in a direct, genuine, and respectful way
• Demonstrate you have listened to and understood others’ points of view
• Actively seek diverse perspectives
• Maintain a customer focus through service; recognize and exceed expectations of internal and external customers
• Deliver customer-focused strategies that build and sustain customer commitment and loyalty. Exceed internal and/or external customers’ expectations
• Accept responsibility for the quality of service delivered
• Demonstrate commitment to continuous improvement of services
• Readily readjust priorities to pressing and changing customer demands
• Possess an enterprise mindset; act in a way that is best for the company as a whole
• Clearly understand the impact and implications of decisions to the company
• Place organizational success above individual and team gain
• Focus on efforts that add significant value and align according to priorities
• Demonstrate an understanding of the big picture and the impact when executing plans and making decisions
• Be results oriented — Reject the status quo and find opportunities to improve and drive outstanding business results
• Drive for results consistent with the organization's vision, mission, and strategies
• Demonstrate curiosity by challenging assumptions and questioning processes
• Assess individual performance against a set of measurable criteria
• Hold self and others accountable for verifying results and living the values
• Demonstrate willingness to examine successes and failures in order to apply what was learned to improve individual performance
• Perform the duties and responsibilities of his or her position efficiently and effectively
• Manage one's own time, energy, and abilities and leverage the use of technology for maximum performance
• Exhibit steadiness — Demonstrate strength, poise, and an appropriate presence
• Project credibility in adversarial situations
• Make decisions confidently and wisely after considering…