Medicaid Program Manager -B

Position Summary

This is a promotional opportunity open only to current permanent employees in a classified position with Louisiana Department of Health.

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about Louisiana Department of Health.

Join a dynamic leadership team dedicated to strengthening Medicaid services across the state. This position plays a critical role in supporting Eligibility Field Operations by leading a team of 10 Medicaid Program Monitors who deliver impactful training and performance support to field staff. You’ll collaborate with regional leadership and policy trainers to enhance workforce readiness, identify training gaps through data analysis, and help drive special initiatives and pilot programs that improve access to vital healthcare services.

If you are a strategic thinker with strong Medicaid policy knowledge, a passion for developing others, and the ability to turn data into actionable solutions, this is your opportunity to make a meaningful statewide impact.

• Seven years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services;
• Six years of full-time work experience in any field plus four years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services;
• A bachelor’s degree plus four years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services;
• An advanced degree or a Juris Doctorate plus three years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

• Directly manages a team of ten Medicaid Program Monitors across nine regional offices and the Long Term Care Unit, providing supervision, performance management, hiring, disciplinary consultation, and ensuring compliance with Civil Service, LDH, BHSF, and EEO policies.
• Oversees the development, production, and delivery of comprehensive training for field staff, contractors, and supervisory personnel in coordination with University of New Orleans training partners, ensuring training standards are consistently maintained statewide.
• Identifies training gaps and performance trends through case reviews, data analysis, and stakeholder collaboration, and develops targeted training initiatives to improve policy interpretation and service delivery.
• Coordinating with Medicaid Program Managers, regional leadership, and policy trainers to support new hire training, ongoing staff development, promotional readiness, and specialized pilot or project-based initiatives.
• Assists in establishing and monitoring operational standards for regional offices to ensure high-quality, timely, and federally compliant Medicaid eligibility determinations and customer service delivery.
• Evaluates service delivery processes through observation, case reviews, surveys, and performance metrics; provides actionable feedback and recommendations to strengthen individual and organizational outcomes.
• Responds to inquiries, complaints, and special assignments by conducting technical studies, investigations, and data reporting; ensures compliance with NVRA, emergency preparedness protocols, and required professional development activities.

Location: Medical Vendor Administration / Medicaid Region 6 / Calcasieu Parish

Appointment Type: This is a promotional opportunity open only to current permanent employees in a classified position with Louisiana Department of Health.

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No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the…