Desktop Support Expert

Progent is looking for a Desktop Support Consultant to help our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at customer sites. Daytime availability Monday through Friday is required. The consultant will maintain and support users of all desktop and notebook computers based on the latest Microsoft technologies and work extensively with client executives, management, IT group, or under the direction of a senior consultant to support the client’s end users.

Job Code
: P016

Location
:
Home‑based, virtual office environment

• Microsoft Exchange‑based Outlook email
• Microsoft software products and applications, workstation, notebook and peripheral setup, off‑site access for users
• Setup and validate Virtual Private Network (VPN) configurations
• Basic network management, such as user maintenance
• Support, diagnose and troubleshoot all versions of Windows‑based desktop and laptop computer systems and others as needed
• Work directly with computer end users to identify and resolve application and operating system issues that hinder user productivity
• Install, setup, configure and test a variety of application programs on user workstations
• Work on‑site to diagnose and resolve both emergency and chronic problems that impact reliability, security, performance, connectivity, and overall functionality of desktops, laptops, printers and other end‑user equipment
• Perform deployment of new end‑user hardware as well as other installations, upgrades, and swaps of desktops, laptop computers and related equipment
• Assure the timely diagnosis and repair of desktop and laptop computers and related equipment
• Maintain an expert knowledge in desktop and laptop computing applications and use of connectivity infrastructure including the Internet

• Support, diagnose and troubleshoot all versions of Windows‑based desktop and laptop computer systems and others as needed
• Work directly with computer end users to identify and resolve application and operating system issues that hinder user productivity
• Install, setup, configure and test a variety of application programs on user workstations
• Work on‑site to diagnose and resolve both emergency and chronic problems that impact reliability, security, performance, connectivity, and overall functionality of desktops, laptops, printers and other end‑user equipment
• Perform deployment of new end‑user hardware as well as other installations, upgrades, and swaps of desktops, laptop computers and related equipment
• Assure the timely diagnosis and repair of desktop and laptop computers and related equipment
• Maintain an expert knowledge in desktop and laptop computing applications and use of connectivity infrastructure including the Internet

• Three years of experience in workstation administration (new program configuration, computer and peripheral deployment, trouble analysis and correction)
• Strong computer troubleshooting and problem isolation ability, talent to implement temporary patches to network problems and to escalating problems when necessary
• In‑depth experience providing software help to small companies for all Microsoft Windows operating systems and Microsoft Office Suite applications such as Outlook, Word, and Excel
• Excellent speaking and written communication ability
• Demonstrated dedication to enabling continuous operations
• Operate without supervision and show marked quality of ownership and motivation

Apply by e‑mail to and specify the job code “P016”.