Gas Service Tech; Level I, II, or III

*** Can be filled as level I, II, or III depending on knowledge, skills, and abilities***

Performs company field operations including manual labor and other duties necessary to accomplish the installation, repair, and maintenance of natural gas distribution facilities. Handles customer requests and represents the Company in the community.

• Initiates gas service and perform leak investigations and repairs.
• Locates gas lines.
• Reads gas meters.
• Conduct load surveys.
• Completes work orders in system for documentation.
• Serves as First Responder in emergency situations.
• Conducts Cathodic Protection system monitoring activities.
• Conducts odorization activities.

• Including all the above duties in addition to the below. May instruct service employees as needed.
• May instruct service employees as needed.

• Requires a high school education or GED.

• Gas Service Tech I:
  Requires no prior related work experience.
• Gas Service Tech II: 2-4 years of experience in natural gas distribution service work.
• Gas Service Tech III: 4+ years of experience in natural gas distribution service work.

• Understand drivers of profitability.
• Use resources efficiently.
• Demonstrate an understanding of how day-to-day activities impact Delta Utilities bottom line.
• Proactively look for and implement ways to reduce or contain costs where appropriate.
• Knowledgeability of technology enhancements and the efficiencies it brings to company operations
• Provide honest and courageous feedback to others.
• Seek out and be open to feedback from others.
• Inspires, motivates, and guides others toward achievement of growth and development goals
• Share information proactively with others in order to achieve shared goals.
• Seeking opportunities to get input from others for continuous improvement.
• Collaboration - Eliminate boundaries and drive common goals.
• Share information proactively with others in order to achieve shared goals.
• Collaborates openly with others as a team player to accomplish company/organization objectives.
• Demonstrates understanding of the impact of our own actions on other team members and/or other departments.
• Demonstrates behavior that allows others to contribute to their full potential.
• Connecting, Listening, and Sharing-Maintain open, active, two-way communication.
• Proactively sharing and seeking out ideas with others.
• Demonstrate openness and accessibility to others.
• Share thoughts and feelings in a direct, genuine, and respectful way.
• Demonstrate what you have listened to and understand others' points of view.
• Actively seek diverse perspectives.
• Customer Focus Through Service
  - Understand and exceed the expectations of internal and external customers.
• Deliver customer-focused strategies that build and sustain customer commitment and loyalty. Exceed internal and/or external customer expectations.
• Accept responsibility for the quality of service delivered.
• Demonstrate commitment to continuous improvement of services.
• Readily readjust priorities to pressing and changing customer demands.
• Enterprise Mindset-Act in way that are best for the company as a whole.
• Clearly understand the impact and implications of decisions to the company.
• Place organizational success above individual and team gain.
• Focus on efforts that add significant value and align according to priorities.
• Understand the big picture and the impact when executing plans and making decisions.
• Results Orientation - Reject the status-quo, find opportunities to improve and drive outstand business results.
• Drive for results consistent with the organization's vision, mission, and strategies.
• Demonstrate curiosity by challenging assumptions and questioning processes.
• Assess individual performance against a set of measurable criteria.
• Hold self and others accountable for verifying results and living the values.
• Demonstrate willingness to examine successes and failures in order to apply what was learned to improve individual performance.
• Perform the duties and responsibilities of his or her position efficiently and effectively.
• Manages one's own time, energy…