Registration and Records Specialist I

Job Title

This is a highly responsible, front-line position with the Office of Registration and Records, requiring the ability to accurately coordinate, process, and complete a high volume and variety of duties to assist in all phases of the operations of the office.

The position requires independent initiative, judgement, and the ability to handle confidential records, ensuring compliance with FERPA regulations, and highly accurate data entry skills. This is a student-facing position, requiring the ability to provide excellent customer service both efficiently and effectively.

Assists in all phases of the operations of the Registration and Records Office

Provides general information to students

Assists prospective and current students with the admissions, residency verification and registration processes

Processes incoming student credentials, evaluates authenticity of high school diploma and processes official student transcripts

Maintains student records in the Student Information System

Performs special assignments, and drafts reports as requested

Interprets and administers policies as directed

Acts for administrator/professional in matters where authority has been delegated

Processes all student admission and registration related data

Processes general forms required for the Registration and Records Office

Accesses, inputs and retrieves information and data from the student database and archived from microfilm and microfiche

Ensures compliance with Family Educational Rights and Privacy Act (FERPA) regulations when responding to inquires relating to student records

Determines appropriateness of inquiries from students, potential students, staff, and off-campus individuals relating to registration and student records issues and responds appropriately

Responsibility for accurately scanning student records and retrieval of scanned student records, including admissions data and official transcripts

Drafts routine responses to inquiries not requiring a supervisor's attention

Receives incoming mail and clears items which can be handled without supervisory involvement

Forwards remainder to supervisor together with all necessary background information

Examines, checks and verifies reports and statistical data for completeness, adequacy and established requirements

Performs other office management duties as assigned

Excellent customer service skills. Knowledge of computer data entry operations. Ability to accurately and proficiently enter complex and varied data, maintain accurate and complete records in electronic and paper format, handle a high volume of work, and effectively and appropriately relate to students, other college personnel and community members and to communicate effectively verbally and in writing. Knowledge of administrative office procedures, basic management principles, state laws, rules and regulations governing college admission and student records, English usage, and spelling.

Associate degree in appropriate area plus two years of related experience in a fast-paced environment; or High school diploma plus four years related experience in a fast-paced environment. A high school equivalency diploma from the State Department of Education may be substituted for high school graduation. Additional education may substitute on a year for year basis for required experience in related area.

Must be very comfortable working with computers, including the ability to quickly switch between various office systems and tasks. Experience with data entry in Banner Student system.

Florida Gateway College affirms its Equal Access/Equal Opportunity Policy in accordance with all applicable state and federal laws, regulations, and rules. The College reaffirms its commitment to provide equal access and equal opportunity for all programs, services, and activities offered by the College, without discrimination. Discrimination on the basis of race, color, ethnicity, national origin, gender, religion, disability, age, marital status, genetic information, sexual orientation, pregnancy, or any other legally protected status against a student, employee, or applicant is prohibited.

The Civil Rights and Compliance Officer (CRCO) for the College is Cassie Buckles, Associate Vice President of Human Resources, 149 SE College Place, Lake City, FL 32025. If you have any questions or desire any information, call .