Customer Service Representative

Customer Service Representative

The Customer Service Representative performs in a customer service and general administrative capacity for all departments in the operation. This role is key to the continued operational success and provides overall support to the Operations teams, Terminals, and Sales.

• Provide Customer Service support to include order entry and data entry, setting customer delivery appointments via various customer web portal accounts, emails, and phone calls.
• Correspond with customers via email, tracking of loads.
• Accept or reject loads based on the operations' capacity to cover.
• Track loads, assist fleet managers with outstanding loads that may cause detentions and assessorial charges, and provide updates in TMW; this includes checking boards periodically for missed loads.
• Assist Operations with daily tasks to support customer needs.
• Request initial accessorial charges with customers.
• Scan and index paperwork (manifest, bill of ladings, and associated receipts) sent via email; may need to reach out to shippers or consignees for paperwork.
• Alert upper management and Sales if a decline in loads for customers is observed or if a customer needs additional attention due to problems or changes.

• Ability to work independently and professionally in a team-based environment.
• Extremely organized and detail oriented.
• Exceptional customer service skills with the ability to build professional relationships via telephone and electronic communication methods.
• Strong communication (both verbal and written), problem solving, & decision-making skills.
• Ability to multitask and organize information to accurately update team on current account status and information.
• Previous transportation and/or logistics experience preferred.
• Experience with transportation platforms (TMW, McCloud) is a plus.
• Utilization of Microsoft Office (Word, Outlook, and Excel) on a daily basis.

• Hourly rate: $18-$20 per hour (depending on knowledge & experience).
• Full benefits - Medical, Vision, and Dental.